Douglas Vought

I've created a rudimentary version of this. The ticket itself is still visible to the customer, but the ticket article is not visible and, like the "Outbound Call" option, it...

Hi all, I have some good news, although I'm not sure how the hosted Zammad instances handle this. Zammad has built-in features to allow for internal tickets in the administration...

> they can still _access_ them, assuming they guess the ID of the hidden tickets Good point. I'll take a closer look at the permission system to get a better...

If there is an issue with performance, `safe_decode` or `unsafe_decode` could be introduced so there is always an escape hatch to the more performant decode function. Do you think that...

Ok, so after looking more deeply into this, passing a `:parser` option to `Solid.render!/3` has the intended result. Maybe just a documentation update is in order?

What does it say when you run `fs_cli -x"global_getvar fonts_dir"`? Is the font in that directory?

If you're talking about a UUID received from a non-Elixir DB client, the way to go about this is to use `Ecto.UUID.dump/1` first. So, given a UUID representation of a...

So, I *think* we can go off this: When using Timex, `Timex.to_datetime({{2007, 11, 4}, {1, 30, 0}}, "America/New_York")` will return an `AmbiguousDateTime` struct. Because RFC5545 says to refer to the...

I was going to ask about this actually. FreeSWITCH is now a [registered trademark](https://tsdr.uspto.gov/#caseNumber=87406710&caseSearchType=US_APPLICATION&caseType=DEFAULT&searchType=statusSearch). I wonder if changing it to FreeSWITCH® would make more sense.

There are a few ideas I have for fixing SSR, but all would require experimentation. One idea is creating a general purpose [cnode](https://www.erlang.org/doc/man/ei_connect) [addon](https://www.erlang.org/doc/man/ei_connect) for Node.js. That way, Node.js does...