Márcio Fernandes

Results 14 comments of Márcio Fernandes

Error when opening tickets with cloned entities

https://github.com/glpi-project/glpi/pull/17011

When creating a form answer with 3 tickets and validation. The status is accepted and does not show on open tickets but rather as closed tickets.

Any answer ?

When creating a form answer with 3 tickets and validation. The status is accepted and does not show on open tickets but rather as closed tickets.

In the simplified interface, the form answer appears with the status accepted, even without any ticket being closed

When creating a form answer with 3 tickets and validation. The status is accepted and does not show on open tickets but rather as closed tickets.

But should the accepted status be shown with the tickets closed?

When creating a form answer with 3 tickets and validation. The status is accepted and does not show on open tickets but rather as closed tickets.

In my case, three tickets are being created and still the status is shown as accepted.

Business rules for tickets do not work when updating tickets

I applied this fix but it still doesn't work as expected.

Business rules for tickets do not work when updating tickets

Hi @stonebuzz yes the rule is configured correctly.

Business rules for tickets do not work when updating tickets

Any news or answers to this case?

Business rules for tickets do not work when updating tickets

Hi @stonebuzz Any news or answers to this case?

Business rules for tickets do not work when updating tickets

Any news or answers to this case?