Renato Becker

> * an other alternative the app consuming rocket.chat APIs to manage everything. the REST API is robust, well tested and can be used by anyone with the required credentials....

Please, take a look at our REST API docs: https://rocket.chat/docs/developer-guides/rest-api/livechat/ There are specific method to `forward` or `transfer` a Livechat room.

Hi @engahmed1190, yes, this is achievable, but the ability to send quick reply buttons to Facebook and/or WhatsApp isn't a RASA-issue, actually, the other integrations need to deal with UIKit/buttons...

Hi @paymanzafar1 Thanks for reporting the issue. Can you please share with us the time of the first conversation answered on the day assigned to this agent? And also what...

Hey everyone, Thanks for reporting your findings - and concerns as well - Let's make sure we're all aware of existing features and potencial gaps for further discussions. As context:...

We recognize the feedback regarding GDPR capabilities and the need for stronger data privacy controls. While we may not be implementing every request exactly as suggested, we are committed to...

Hey @bhardwajdisha - I'd like to thank you for this great contribution! Audio Messages in Livechat is a long-awaited feature, thanks for helping us to get the feature finally available...