PrajwalNaik07

I am using the composer package available in package manager for service now for the feature

Hi, @vovanb even I am facing the same error. Could you please provide a solution for the following problem if you found any?

Hi @WilliamBergamin , I tried the above approach, and it significantly reduces my issues, but in one instance saw that a particular event was triggered in one of the replica...

Hi @seratch , So we are running two pods for the app socket mode, and they are handling all the requests but in my case I have added a button...

getting logs for failed: ```2025-05-08 01:28:33 UTC [WARNING] helpcentral_ticket_trigger didn't call ack() 2025-05-08 01:28:33 UTC [WARNING] Unhandled request ({'type': 'block_actions', 'block_id': 'Bc8LB', 'action_id': 'vertex_raise_ticket'}) --- [Suggestion] You can handle this...

Hi @zimeg , Any updates on the above?

Hi @zimeg , This is the body block ```{ "type":"block_actions", "user":{ "id":"U059B7EJLF7", "username":"-8530867091951762466", "name":"-8530867091951762466", "team_id":"TFEG37XL7" }, "api_app_id":"A06MHJ7FN15", "token":"eXas13k11gcaWyqfDDJICgBg", "container":{ "type":"message", "message_ts":"1747911329.656639", "channel_id":"C06MGRA09HV", "is_ephemeral":false, "thread_ts":"1747911306.625009" }, "trigger_id":"8938493634082.524547269687.cdb0b01bc6d6a881e64cd7f03cdf07d7", "team":{ "id":"TFEG37XL7", "domain":"a10662047", "enterprise_id":"EDBV1AA7J",...

Hi @zimeg, I tried: ```python app = AsyncApp(token=Slack_bot_token, ignoring_self_events_enabled=False) ``` Still when the followup action posts a message with `@app_mention` to the bot `app_mention` event is not triggered. The current...

1. Yes the bot is added to the channel where mentions are sent. 2. Yes, mentioned are received when we send them. 3. No we are sending the message in...

Hi @zimeg , No we are running the bot in Kubernetes as a deployment and running it on a single pod with the latest image. So there is no chance...