Jerrie

> This isn't practical as most users begin a ticket with a greeting, such as hello rather than getting straight into their question. Most of my users also have more...

> That makes sense. I think this can be implemented without breaking the core functionality of the bot. Yep, it wouldn't really break the core but the outcome could be...

If you're talking about an autotrigger that could only be triggered with specific/unique keywords (which is basically like a command except without prefix and in DMs), that could be done...

Yes. `discord.ext.commands.Bot` used to have the `._skip_check` method and it has been removed. This has been fixed in `ModmailBot.get_contexts` method with: https://github.com/kyb3r/modmail/blob/77489be6a21cf4befeab1dc7fa2c2d2098104cbc/bot.py#L983 but not in the `ModmailBot.get_context` (without `s`). Maybe...

I have a couple of suggestions. **Suggested solutions:** Add an `if...` block in the `ModmailBot.on_command_error` to check whether the `context` has already had a error handler or something. And I...

What about if we grab the plain message id in DM channel and put it in `author.url` (or `footer`) when creating an embed for it in thread channel. Since it's...

Now, with multi users support for threads, I think saving the message IDs in the footer is no longer a good idea. I 'd still suggest using the database for...

I can confirm this. The bot creates the channel in the first top category in the server.

> And no, class names cant be more than one word so I dont think the group name can be more than one word! Yes, class name cannot have multiple...

What is the format of the URI if we want to use the custom db name?