In forward option when using the cc option does not contain a cc after submitting a reply

[komal-sh-27]

Description
In forward option when using the cc option does not contain a cc after submitting a reply

How to reproduce
Step 1: Go to the ticket, click on the forward option and reply send with the cc option

Step 2: Now in the cc option used other non-agent id then enter this time will show this email is in cc:

Step 3: After submitting the reply shown in BCC :

Possible Solution

If we use the forward with cc option with non-agent email id should be saved as a CC, not a BCC.