If we are using content images on ticket creation and reply option should be shown same message to customer email with images

[komal-sh-27]

Description
If we are using content images on ticket creation and reply option should be shown the same message to the customer email with images

How to reproduce
Issue 1: Ticket creates from the Email and dashboard (customer and admin) side:

Step 1: Ticket creates from email or dashboard side with content (copy-paste image):

Step 2: Now check the customer email here not showing content images with the content message but showing in att.:

Step 3: Now the same ticket assign to any agent, so here also not showing content images:

Step 4: Added a collaborator here also not showing the content image to receive a mail to collaborator:

Step 5: If used workflow for mail to group and mail to the team, so here also not showing content images

Note Checked these going to mail: Mail to customer Mail to agent Mail to collaborator Mail to group Mail to team Mail to CC, BCC Mail to Forward

Issue 2: Ticket creates from the Dashboard side:

Note: Images coy from online and our system location

• If we are using copy-paste from any website so nothing problem
• If we are using copy-paste from the system so in email notifications showing Base-64 Code

Possible Solution

1. If we are using the content image in ticket reply or ticket creation from email, the dashboard side should be shown same message with content images in email notifications:

2. If we are using copy-paste from the system so in email notifications should not be shown Base-64 Code