Last replied time for message

Open temiotu opened this issue 4 years ago • 2 comments

Hi Is it possible to retrieve just headline information about a ticket without pulling all the threads etc?

For instance, we would like to retrieve the last time a new response was posted on a ticket by anyone.

Mar 04 '21 20:03 temiotu

@temiotu

Do you want a last reply time on ticket listing for every ticket ?

Mar 06 '21 06:03 papnoisanjeev

@papnoisanjeev yes but i was hoping maybe i could get that in the metadata endpoint rather than when i get the ticket. I just want to be get information about the ticket without retrieving it and its threads because thats alot of information i don't need.

Mar 06 '21 16:03 temiotu