Unable to use fingerprint enrolled in linux using fprintd-enroll (138a:009d)

[alejrobinson]

After enrolling my fingerprint with fprintd-enroll without errors, every time I try to use it the result is "no match".

Example enrollment:

Using device /net/reactivated/Fprint/Device/1
Enrolling right-index-finger finger.
Enroll result: enroll-stage-passed
Enroll result: enroll-stage-passed
Enroll result: enroll-stage-passed
Enroll result: enroll-stage-passed
Enroll result: enroll-stage-passed
Enroll result: enroll-stage-passed
Enroll result: enroll-completed

Example verify:

Using device /net/reactivated/Fprint/Device/1
Listing enrolled fingers:
 - #0: right-index-finger
Verify result: verify-no-match (done)

When using fingerprints enrolled in windows, following the Windows interoperability section, everything works as expected.

OS: Manjaro Kernel: Linux 6.6.54-2-MANJARO

[alvarokrn]

Same problem happening with 06cb:009a in Fedora 41 KDE Plasma 6.3.1 (Kernel 6.13.4-200.fc41.x86_64 (64 bits)).

I didn't test Windows interoperability, but I'll do.

[matech96]

I had the same issue on Ubuntu. After performing a factory reset on the sensor, I was able to register and authenticate with my fingerprints without the Windows interoperability section.