Issue: User Account not creating/logging in After creating local password

[Bradley-Radomski]

Is there an existing issue for this?

• [x] I have searched the existing issues and found none that matched mine

Describe the issue

The entire setup appeared flawless but now on 2 machines in testing, after you device auth and it takes the local password, it doenst create a new user. The authentication appears to 'work' in that if I purposefully type the wrong pass, it errors but it doesnt create a new user or folder or allow the entra user to login.

Steps to reproduce

No response

System information and logs

No response

Double check your logs

• [x] I have redacted any sensitive information from the logs

[adombeck]

Thanks for the report. It's hard to debug without the logs, so please reproduce the issue and then follow the instructions from https://github.com/ubuntu/authd/issues/new?template=bug_report.yml to fill in the System information and logs section.

[SimbiotVenom]

Hi, I had a similar problem, but the reason turned out to be trivial. In our company, UPN is written with capital letters, and users, out of habit, enter their mail with lowercase letters. For Windows, this is not a problem, but as it turned out, authentication in the authd Entra ID broker was key sensitive. And this problem is solved in #723 and #928

[adombeck]

I had a similar problem, but the reason turned out to be trivial. In our company, UPN is written with capital letters, and users, out of habit, enter their mail with lowercase letters. For Windows, this is not a problem, but as it turned out, authentication in the authd Entra ID broker was key sensitive. And this problem is solved in https://github.com/ubuntu/authd/pull/723 and https://github.com/ubuntu/authd/pull/928

Glad to hear! Then your issue should be solved by the next release, which is scheduled for next week.

@Bradley-Radomski I'll close this because we can't debug the issue without any logs. If you can still reproduce the issue with the upcoming release, please file a new issue with system logs. If you want to test it before the new release is published, you can already install it from the edge PPA. You should switch back the stable PPA after the release though, because in general the edge PPA is not well tested and things will break.