Steps for subscribing to `support@[email protected]` for `@uabmc.edu` email address

[iam4tune]

What would you like to see added?

We recently observed that uabmc.edu emails from first-time senders do not create tickets on ServiceNow, because they are not subscribed to the hpc-announce list. We need an article with a guide for how people with @uabmc emails can manually "subscribe" to [email protected] group so they can send support tickets the RC team will see.

[iam4tune]

Dear HPC Community,

We have observed an issue affecting emails sent from @uabmc.edu addresses to [email protected]. We have noticed emails from these addresses do not create support tickets, we see that this issue is only with first-time @uabmc.edu senders.

To ensure your support requests are processed without delay, we advise you subscribe to the address by following instructions found in our docs here: [docs link]

If you would prefer not to do the above, an alternative would be to lookout for a confirmation email from [email protected], when you send an email. Kindly acknowledge this email, so a support ticket can be created.

While we work on a lasting solution to automate the process, these are the ways to ensure your email gets to us.

Thanks for your understanding and cooperation.

[iam4tune]

To subscribe to hpc-announce using LISTSERV, follow these steps:

• Compose a New Email: Open your email client and create a new email.

• Recipient Address: In the "To" field, enter the email address of the LISTSERV server. The email address is [email protected].

• Subject Line: Leave the subject line blank.

• Email Body: In the body of the email, type the following command:

  SUBSCRIBE listname YourFirstName YourLastName

  Replace listname with hpc-announce, and YourFirstName YourLastName with your actual first and last name. For example, since you want to subscribe to the list called "hpc-announce" and your name is John Doe, your email body should look like this:

  SUBSCRIBE hpc-announce John Doe

• Send the Email: Once you've filled in the details, send the email.

  You should receive a confirmation email from the LISTSERV server. Follow any additional instructions in that email to complete your subscription