thunderbird
Add @NYU to the google list of domains
I was looking at https://support.mozilla.org/en-US/questions/1444845 where it became apparent that standard gmail settings should be what is required, instead of nothing from the auto config. Nothing is what you get when the autoconfiguration runs because there is no response from any server to any of the attempts to detect settings.So even if ALL @NYU email account are not gmail. We will still be improving the odds of a satisfied customer because the current situation is a full manual configuration in all cases.
mail.setup: imap.nyu.edu:993 socketType=3 imap: timeout GuessConfig.sys.mjs:558:21 mail.setup: smtp.nyu.edu:465 socketType=3 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: mail.nyu.edu:993 socketType=3 imap: timeout GuessConfig.sys.mjs:558:21 mail.setup: mail.nyu.edu:465 socketType=3 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: nyu.edu:993 socketType=3 imap: timeout GuessConfig.sys.mjs:558:21 mail.setup: nyu.edu:465 socketType=3 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: imap.nyu.edu:143 socketType=2 imap: timeout GuessConfig.sys.mjs:558:21 mail.setup: smtp.nyu.edu:587 socketType=2 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: mail.nyu.edu:143 socketType=2 imap: timeout GuessConfig.sys.mjs:558:21 mail.setup: smtp.nyu.edu:25 socketType=2 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: nyu.edu:143 socketType=2 imap: timeout GuessConfig.sys.mjs:558:21 mail.setup: mail.nyu.edu:587 socketType=2 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: mail.nyu.edu:25 socketType=2 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: pop.nyu.edu:995 socketType=3 pop3: timeout GuessConfig.sys.mjs:558:21 mail.setup: nyu.edu:587 socketType=2 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: mail.nyu.edu:995 socketType=3 pop3: timeout GuessConfig.sys.mjs:558:21 mail.setup: nyu.edu:25 socketType=2 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: nyu.edu:995 socketType=3 pop3: timeout GuessConfig.sys.mjs:558:21 mail.setup: smtp.nyu.edu:587 socketType=0 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: smtp.nyu.edu:25 socketType=0 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: pop.nyu.edu:110 socketType=2 pop3: timeout GuessConfig.sys.mjs:558:21 mail.setup: mail.nyu.edu:587 socketType=0 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: mail.nyu.edu:110 socketType=2 pop3: timeout GuessConfig.sys.mjs:558:21 mail.setup: mail.nyu.edu:25 socketType=0 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: nyu.edu:110 socketType=2 pop3: timeout GuessConfig.sys.mjs:558:21 mail.setup: nyu.edu:587 socketType=0 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: imap.nyu.edu:143 socketType=0 imap: timeout GuessConfig.sys.mjs:558:21 mail.setup: nyu.edu:25 socketType=0 smtp: timeout GuessConfig.sys.mjs:558:21 mail.setup: guessConfig failed: Can't find a server accountSetup.js:877:29 mail.setup: Object { _message: "Hostname is empty or contains forbidden characters. Only letters, numbers, - and . are allowed.", stack: "Exception@resource:///modules/accountcreation/AccountCreationUtils.sys.mjs:114:3\nMalformedException@resource:///modules/accountcreation/Sanitizer.sys.mjs:241:34\nhostname@resource:///modules/accountcreation/Sanitizer.sys.mjs:115:13\ngetUserConfig@chrome://messenger/content/accountcreation/accountSetup.js:1618:44\nvalidateManualEditComplete@chrome://messenger/content/accountcreation/accountSetup.js:2086:31\neditConfigDetails@chrome://messenger/content/accountcreation/accountSetup.js:1731:10\n_guessConfig/self._abortable<@chrome://messenger/content/accountcreation/accountSetup.js:879:14\ncheckDone@resource:///modules/accountcreation/GuessConfig.sys.mjs:157:22\noutgoingError@resource:///modules/accountcreation/GuessConfig.sys.mjs:272:5\n_checkFinished@resource:///modules/accountcreation/GuessConfig.sys.mjs:674:12\n_tryAll/</thisTry.abortable<@resource:///modules/accountcreation/GuessConfig.sys.mjs:560:16\n_error@resource:///modules/accountcreation/GuessConfig.sys.mjs:1133:18\ntimeoutFunc@resource:///modules/accountcreation/GuessConfig.sys.mjs:1138:13\nnotify@resource://gre/modules/Timer.sys.mjs:49:17\nnsIPrompt_promptPassword@resource:///modules/MsgAsyncPrompter.sys.mjs:593:15\npromptPassword@resource:///modules/MsgAsyncPrompter.sys.mjs:377:40\n_promiseAuthPrompt/<@resource:///modules/MsgAsyncPrompter.sys.mjs:42:18\n_promiseAuthPrompt@resource:///modules/MsgAsyncPrompter.sys.mjs:40:12\nrun@resource:///modules/MsgAsyncPrompter.sys.mjs:65:23\n" } accountSetup.js:1621:27 mail.setup: Object { _message: "Hostname is empty or contains forbidden characters. Only letters, numbers, - and . are allowed.", stack: "Exception@resource:///modules/accountcreation/AccountCreationUtils.sys.mjs:114:3\nMalformedException@resource:///modules/accountcreation/Sanitizer.sys.mjs:241:34\nhostname@resource:///modules/accountcreation/Sanitizer.sys.mjs:115:13\ngetUserConfig@chrome://messenger/content/accountcreation/accountSetup.js:1665:44\nvalidateManualEditComplete@chrome://messenger/content/accountcreation/accountSetup.js:2086:31\neditConfigDetails@chrome://messenger/content/accountcreation/accountSetup.js:1731:10\n_guessConfig/self._abortable<@chrome://messenger/content/accountcreation/accountSetup.js:879:14\ncheckDone@resource:///modules/accountcreation/GuessConfig.sys.mjs:157:22\noutgoingError@resource:///modules/accountcreation/GuessConfig.sys.mjs:272:5\n_checkFinished@resource:///modules/accountcreation/GuessConfig.sys.mjs:674:12\n_tryAll/</thisTry.abortable<@resource:///modules/accountcreation/GuessConfig.sys.mjs:560:16\n_error@resource:///modules/accountcreation/GuessConfig.sys.mjs:1133:18\ntimeoutFunc@resource:///modules/accountcreation/GuessConfig.sys.mjs:1138:13\nnotify@resource://gre/modules/Timer.sys.mjs:49:17\nnsIPrompt_promptPassword@resource:///modules/MsgAsyncPrompter.sys.mjs:593:15\npromptPassword@resource:///modules/MsgAsyncPrompter.sys.mjs:377:40\n_promiseAuthPrompt/<@resource:///modules/MsgAsyncPrompter.sys.mjs:42:18\n_promiseAuthPrompt@resource:///modules/MsgAsyncPrompter.sys.mjs:40:12\nrun@resource:///modules/MsgAsyncPrompter.sys.mjs:65:23\n" } accountSetup.js:1668:27
Thanks for opening this issue! Ideally, we'd prefer the email service provider to host and maintain an autoconfig file themselves, this way clients such as Thunderbird can detect the most up to date settings, and the provider can provide a more flexible and relevant configuration than we could, since we don't have visibility on their mail infrastructure.
The reference for the autoconfig file format can be found here: https://www.bucksch.org/1/projects/thunderbird/autoconfiguration/config-file-format.html
And one can refer to https://autoconfig.fastmail.com/mail/config-v1.1.xml for a hosted example (or any file in ispdb/ on this repository).
Have you asked @nyu whether they'd be willing to host such a file themselves? If not and you have a line of contact with their IT team, we'd be happy to assist, feel free to reach out on https://thunderbird.topicbox.com/groups/autoconfig
I started this thread here https://support.mozilla.org/en-US/questions/1444845
I reached out to NYU and their response is that they prefer users to access email using a browser for security reasons.
In short, I don't expect them to help in this case.
I was finally able to connect. I made two changes at once, so not sure which one did it.
Change 1: I followed the instructions here https://nyu.service-now.com/sp?id=kb_article&sysparm_article=041206915481302&sys_kb_id=5729ffd27449810075e62ca050042e25&spa=1 and enabled access by less secure apps. I suppose they consider TB to be less secure....
Change 2: In TB, when creating the new NYU account, under "User Name" I entered "userName" and not "[email protected]" even though the instructions provided by NYU say you should enter the full email address...
Hope this helps.
Thank you for your kind support with this matter.
Sorry both for the time it took me to get back on this. Considering NYU seem hostile towards the idea of hosting their own autoconfig file, let's add their domain into ISPDB.
Looking a bit into it, I think I might need more details on what the configuration looks like from a user's point of view. @fmartelg or @MadMattAu, would either of you be happy to send me an email at [email protected] to discuss this?