Cannot get snapshot, while motion or ding event is active

[budachst]

I was trying to get a snapshot from the API while a motion event was on-going. That is the API had signalled a motion event and my app was waiting for the video to become available.

Calling get_snapshot() didn't do anything - it just seems to return nothing. Is this a limitation of the ring API, or is this working for someone?

[georgepstaylor]

As far as I’m aware, this is normal and if you tried this within the app, it would say something along the lines of “Ring Doorbell is Busy”

[budachst]

You mean the Ring app? I actually never tried this…, but I will check it out.

[georgepstaylor]

Yeah in the app! I’m fairly sure - but give it a go!

[4Dolio]

I also noticed I could not use the API twice simultaneously. And I think I found a work around, the problem seems to be the user who is accessing is limited to one single session. In fact, I think my use of my main account by the API caused my phone account session to become corrupted, requiring me to logout and login to fix, may have been an edge case of my particular phone though.

So to work around, I made a new ring account just for each api instance I wanted to use. Then from my main account I share access to all the devices to my api dedicated account. Might be broadly helpful for this type of stuff. Maybe worth mention in main api readme/howtoo?

[github-actions[bot]]

There hasn't been any activity on this issue recently. This issue has been automatically marked as stale because of that. It will be closed if no further activity occurs. Please make sure to update to the latest ring_doorbell version and check if that solves the issue. Thank you for your contributions.