Unable to sync error (HTTP error 500)

[EweSparky]

Describe the bug When I login, none of my notes appear. I get an error in the bottom status bar (same bar that the account, preferences, and quick settings menus are) that says "Unable to Sync". If I turn on browser developer tools and reload, the console displays:

Error while trying to use the following icon from the Manifest: https://app.standardnotes.com/favicon/android-chrome-192x192.png (Download error or resource isn't a valid image)
snjs.js:20275 
POST https://api.standardnotes.com/v1/items 500 (Internal Server Error)
POST https://api.standardnotes.com/v1/items 500 (Internal Server Error)
POST https://api.standardnotes.com/v1/items 500 (Internal Server Error)
POST https://api.standardnotes.com/v1/items 500 (Internal Server Error)

The error 500 repeats every 30-seconds or so.

To Reproduce Steps to reproduce the behavior:

1. Login to account at https://app.standardnotes.com/
2. Bottom SN app status bar displays Unable to Sync
3. Check developer tools console
4. See error

Expected behavior Account syncs as expected; all notes load

Desktop (please complete the following information):

• OS: Zorin OS 16.3 (Ubuntu Focal)
• Browser: [Version 1.60.118 Chromium: 119.0.6045.163 (Official Build) (64-bit)]

[effieeee]

Hi @StuartMorrisAU, can I ask you to send us an email at [email protected] using your account email, and provide an exact timestamp from when you logged into your account? (date, time, timezone)

We've taken note of a similar issue from another user, so I'd like to check if you might also be experiencing the same thing 🙏