rustdesk-server icon indicating copy to clipboard operation
rustdesk-server copied to clipboard
verified publisher icon rustdesk

Unable to connect Rustdesk even though the status showing ready

Open mogitsupport opened this issue 2 years ago • 2 comments

Hi Support,

For your info, we have noticed that we can't able to remote connect Rustdesk on all workstations currently. Even though the status showing ready.

We are using Public server currently.

Please refer attached screen shot for your reference.

Rustdesk_Status

Please assist, thanks.

mogitsupport avatar Jul 04 '23 01:07 mogitsupport

Please check if the monitor power of the remotely managed computer is turned on? I was also unable to connect before, but later found out that the reason was that the monitor power was not turned on.

800118 avatar Jul 10 '23 13:07 800118

having the same issue but the monitor is on. @mogitsupport did you ever get this resolved and if so how?

Nicon4454 avatar Nov 30 '23 13:11 Nicon4454