Feature request: display agent pause state, pause type and time in pause

Open blessendor opened this issue 1 year ago • 0 comments

Not yet tried your app, but I'm looking for a dashboard with agent(s) Paused state, PausedReason and time counter in pause (LastPause).

Based on AMI QueueStatus report, for example

Event: QueueMember Queue: Sales Name: 452 Location: SIP/452 StateInterface: SIP/452 Membership: dynamic Penalty: 0 CallsTaken: 29 LastCall: 1718031268 LastPause: 1718031193 LoginTime: 1717998658 InCall: 0 Status: 5 Paused: 1 PausedReason: Basket Wrapuptime: 0

Jun 11 '24 00:06 blessendor