fix(issue): access to tickets

[btry]

if several tickets are under validation by a user under service catalog, but without acess to the form answer

also change the initial status of the issue as it is set as accepted and leads the issue to be counted in closed issues instead of an other (waiting is better)

Before merge, let's wait for the resolution of the related ticket

Changes description

Checklist

Please check if your PR fulfills the following specifications:

• [ ] Tests for the changes have been added
• [ ] Docs have been added/updated

References

Closes internal issue 36834