When creating a ticket and assigning the category group in GLPi, the ticket is not being assigned, and the first response time continues to be counted.

[verdanatech-marcio]

When creating a ticket through GLPI, the ticket is opened and assigned, the assignment time counts normally, but when opened using the form the ticket is assigned to the group, but the assignment time is not counted.

1. Open a ticket via GLPi and assign it to a category that has a group in charge.
2. Open a ticket with the same category using the form.

Expected behavior

Screenshots

GLPI / Plugins (please complete the following information):

• GLPI version - 10.0.10
• remoteaccess Name: Acesso Remoto Version: 2.0.0 State: Not installed
  Install Method: Manual actualtime Name: ActualTime Version: 2.2.0 State: Not installed
  Install Method: Manual fields Name: Additionnal fields Version: 1.13.1 State: To update
  Install Method: Manual news Name: Alertas Version: 1.12.1 State: Not installed
  Install Method: Manual applicationinterface Name: Application Interface Version: 1.2.0 State: Installed / not activated
  Install Method: Manual calendarhub Name: Calendar Hub Version: 1.0.0 State: Not installed
  Install Method: Manual behaviors Name: Comportamentos Version: 2.7.2 State: Not installed
  Install Method: Manual archimap Name: Diagrams Version: 3.3.2 State: To update
  Install Method: Manual addressing Name: Endereçamento IP Version: 3.0.1 State: Installed / not activated
  Install Method: Manual formcreator Name: Form Creator Version: 2.13.8 State: Error / to clean
  Install Method: Manual gantt Name: gantt Version: 1.0.2 State: Not installed
  Install Method: Manual tag Name: Gerenciamento de Etiquetas Version: 2.11.6 State: Not installed
  Install Method: Manual genericobject Name: Gerenciamento de objetos Version: 2.14.7 State: Not installed
  Install Method: Manual glpiinventory Name: GLPI Inventory Version: 1.3.3 State: Not installed
  Install Method: Manual pdf Name: Imprimir em PDF Version: 3.0.0 State: Installed / not activated
  Install Method: Manual mailanalyzer Name: Mail Analyzer Version: 3.0.0 State: Not installed
  Install Method: Manual moreticket Name: Mais Chamados Version: 1.7.3 State: Not installed
  Install Method: Manual satisfaction Name: Mais satisfação Version: 1.6.2 State: Installed / not activated
  Install Method: Manual messengerintegrator Name: Messenger Integrator Version: 2.6.0 State: Installed / not activated
  Install Method: Manual moreactions Name: More Actions Version: 3.3.0 State: Installed / not activated
  Install Method: Manual oauthimap Name: Oauth IMAP Version: 1.4.3 State: Not installed
  Install Method: Manual utilsdashboards Name: Powerdash - Verdanatech Version: 2.2.0 State: Not installed
  Install Method: Manual printos Name: PrintOS Version: 2.1.1 State: Installed / not activated
  Install Method: Manual projectup Name: Project Up Version: 2.0.0 State: Not installed
  Install Method: Manual vauth Name: Serviços de Autenticação Version: 3.1.3 State: Not installed
  Install Method: Manual vservices Name: Serviços Gerenciados Version: 2.3.0 State: Not installed
  Install Method: Manual skins Name: Skins Version: 3.0.0 State: To update
  Install Method: Manual vauthlite Name: vauthlite Version: 1.0.0 State: Installed / not activated
  Install Method: Manual vclone Name: vclone Version: 2.0.0 State: Not installed
  Install Method: Manual chat Name: Verdana Chat Version: 12.2.0 State: Installed / not activated
  Install Method: Manual vreports Name: vreports Version: 6.1.0 State: Installed / not activated
  Install Method: Manual Desktop (please complete the following information):
• OS: [e.g. iOS] - Debian 12
• Browser [e.g. chrome, safari] - Google Chrome
• Version [e.g. 22]

Smartphone (please complete the following information):

• Device: [e.g. iPhone6]
• OS: [e.g. iOS8.1]
• Browser [e.g. stock browser, safari]
• Version [e.g. 22]

Additional context Add any other context about the problem here.