Search using "ticket Description"
Hello,
When I search in "Ticket Description" wich contain the ##fullform##, I can have a result If I search the question, but if I search for question and the answer , I have no result.
thanks
Hi I'm sorry, but I need more context. Version of glpi, version of Formcreator, URL where you are when you want to do a research. Maybe one or several screenshots showing the search, and showing the ticket description where the search should give a result
Sorry , I'm using last stable version of GLPI and form creator.
I'm doing a search in the ticket view , I want a list of all ticket containing something in the description .
the description of the ticket generated via form creator is ##FULLFORM##
In the search field, I can find tickets with only the questions titles of the form, but if I search for the question title and the answer, I have no ticket returned by my search.
Same thing with the rules engine (I tried to assign a tag with description content of the ticket) but with no result, perhaps the cause is the same
thanks