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Search using "ticket Description"

Open damien51 opened this issue 2 years ago • 2 comments

Hello,

When I search in "Ticket Description" wich contain the ##fullform##, I can have a result If I search the question, but if I search for question and the answer , I have no result.

thanks

damien51 avatar Oct 18 '23 13:10 damien51

Hi I'm sorry, but I need more context. Version of glpi, version of Formcreator, URL where you are when you want to do a research. Maybe one or several screenshots showing the search, and showing the ticket description where the search should give a result

btry avatar Oct 18 '23 14:10 btry

Sorry , I'm using last stable version of GLPI and form creator.

I'm doing a search in the ticket view , I want a list of all ticket containing something in the description . image

the description of the ticket generated via form creator is ##FULLFORM##

In the search field, I can find tickets with only the questions titles of the form, but if I search for the question title and the answer, I have no ticket returned by my search.

Same thing with the rules engine (I tried to assign a tag with description content of the ticket) but with no result, perhaps the cause is the same

thanks

damien51 avatar Oct 18 '23 14:10 damien51