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[FR] Allow attach or associate an existing Ticket from form answer not only when create as a target

Open jcervantes-sipecom opened this issue 2 years ago • 0 comments

Is your feature request related to a problem? Please describe. There is and option to select a ticket glpi object in the form, but this not attach or associate the form answer with the ticket selected. Sometimes there isn´t the need to create a new ticket or taget ticket when answer a form but selecting an existing ticket and associated the answer with it.

Describe the solution you'd like When selected the existing ticket in form, the answer will be automatically associate with this ticket if it's not solved or closed.

Describe alternatives you've considered After the form is sent, I go to the ticket and add the item searching the form answer, but sometimes it's hard because some forms have the same name.

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jcervantes-sipecom avatar Jul 20 '23 19:07 jcervantes-sipecom