auto-ticket created through webservice is not reflecting on additional field table in glpi

[saumyajit]

Hi,

in my setup automatic tickets are getting created through 'webservice' plugin. But the ticket ids are not reflecting on additional field table (glpi_plugin_fields_ticketadditionalinfos in my case ) in glpi database, while manually created tickets are visible in table. PFB for details

MariaDB [glpi955]> select * from glpi_plugin_fields_ticketadditionalinfos \G; *************************** 1. row *************************** id: 1 items_id: 2 itemtype: Ticket plugin_fields_containers_id: 1 customerfield: cihostnamefield: productfield: ciipfield: productversionfield: ciownerfield: environmentfield: *************************** 2. row *************************** id: 2 items_id: 10 itemtype: Ticket plugin_fields_containers_id: 1 customerfield: cihostnamefield: productfield: ciipfield: productversionfield: ciownerfield: environmentfield: 2 rows in set (0.000 sec)

ERROR: No query specified

MariaDB [glpi955]>

the user, used to create auto ticket is having 'Admin' profile assigned & have 'Write' access on the plugin.

kindly validate what's getting wrong here

### Plugin details

fields Name: Additional Fields Version: 1.12.6 State: Enabled behaviors Name: Behaviours Version: 2.5.0 State: Enabled formcreator Name: Form Creator Version: 2.11.3 State: Enabled mreporting Name: More Reporting Version: 1.7.3 State: Enabled moreticket Name: More ticket Version: 1.6.1 State: Enabled mydashboard Name: My Dashboard Version: 1.8.1 State: Enabled timezones Name: Timezones Version: 2.5.2 State: Enabled webservices Name: Web Services Version: 2.1.0 State: Enabled

Operating system: Linux 3.10.0-1160.15.2.el7.x86_64 
PHP: 7.4.19 
Web: Apache/2.4.6 () OpenSSL/1.0.2k-fips PHP/7.4.19 ()
DB: MariaDB Server V-10.4.4