fields icon indicating copy to clipboard operation
fields copied to clipboard
verified publisher icon pluginsGLPI

[1.8.1] Can't fill fields, if ticket status is Solved nor Closed

Open M-Falken opened this issue 7 years ago • 1 comments

Hello,

Can't fill fields, if ticket status is Solved nor Closed

Just simply test as super-admin and when the ticket status is Solved nor Closed, we can't write into the fields anymore.

All settings are ok with editing rights for those who need them.

Tested with GLPI 9.3.0 and 9.3.1

Thanks

M-Falken avatar Aug 08 '18 12:08 M-Falken

Hi @M-Falken

depending of life cycle (if item have life cyle) , plugin prevent update when item is solved or closed.

it's normal behavior.

You can propose a PR to allow update on solved or closed status, or If you want to refactor this part, please contact us here GLPI Network

Best regards

stonebuzz avatar Jan 23 '20 08:01 stonebuzz

There has been no activity on this issue for some time and therefore it is considered stale

If this issue is related to a bug, please try to reproduce on latest release (GLPI and plugin). If the problem persist, feel free to open a new issue.

If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

stonebuzz avatar Feb 21 '24 16:02 stonebuzz