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overleaf.com website error: Server Error

Open ninghui048 opened this issue 8 months ago • 9 comments

When I visited the website overleaf.com, I got a 502 error. The specific error message is as follows:

The server encountered a temporary error and could not complete your request. Please try again in 30 seconds.

ninghui048 avatar May 14 '25 07:05 ninghui048

Hello there,Thanks for getting in touch about this and sorry for the issues. Our engineers are investigating what's going on and we will resolve the outage as soon as possible.You can check the current status via https://status.overleaf.com/Once again apologies for the inconvenience!

Stu Tucker Overleaf Customer Support

— www.overleaf.com

--- original message --- On May 14, 2025 at 8:34 AM GMT+1 @.*** wrote:

ninghui048 created an issue (overleaf/overleaf#1353)

When I visited the website overleaf.com, I got a 502 error. The specific error message is as follows:

The server encountered a temporary error and could not complete your request.

Please try again in 30 seconds.

Reply to this email directly, view it on GitHub, or unsubscribe.

You are receiving this because you are subscribed to this thread.Message ID: @.***> --- end of original message ---

overleaf-services avatar May 14 '25 07:05 overleaf-services

Hello there,Thanks for getting in touch about this and sorry for the issues. Our engineers are investigating what's going on and we will resolve the outage as soon as possible.You can check the current status via https://status.overleaf.com/Once again apologies for the inconvenience!

Stu Tucker Overleaf Customer Support

www.overleaf.com

--- original message --- On May 14, 2025 at 8:34 AM GMT+1 @.*** wrote:

ninghui048 created an issue (overleaf/overleaf#1353)

When I visited the website overleaf.com, I got a 502 error. The specific error message is as follows:

The server encountered a temporary error and could not complete your request.

Please try again in 30 seconds.

Reply to this email directly, view it on GitHub, or unsubscribe.

You are receiving this because you are subscribed to this thread.Message ID: @.***> --- end of original message ---

Image Can not find this page....

txy6666yr avatar May 14 '25 08:05 txy6666yr

Interesting. The whole website is gone.

lyazj avatar May 14 '25 08:05 lyazj

I got the same error as well. Hope it will be resolved soon. Could you give an estimation about what time it is going to be working again? @overleaf-services

handenurc avatar May 14 '25 08:05 handenurc

@txy6666yr use the link without the "Once" at the end: https://status.overleaf.com/ This should work.

AnthonyTacquet avatar May 14 '25 08:05 AnthonyTacquet

I got the same error as well. Hope it will be resolved soon. Could you give an estimation about what time it is going to be working again? @overleaf-services

You can subscribe the update status with https://status.overleaf.com/ via e-mail

euaurora avatar May 14 '25 09:05 euaurora

@txy6666yr use the link without the "Once" at the end: https://status.overleaf.com/ This should work.

thx!

txy6666yr avatar May 14 '25 09:05 txy6666yr

Already fixed. A lot thanks for the overleaf team!

euaurora avatar May 14 '25 10:05 euaurora

overleaf seems to work now, however https://status.overleaf.com/ is getting 403 response

MarianFigula avatar May 14 '25 10:05 MarianFigula

Incident has been resolved, thanks!

mserranom avatar May 16 '25 09:05 mserranom