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Android need to be very precise to capture document

Open OksanaHanailiuk opened this issue 3 years ago • 6 comments

Android when capturing the passport, you need to be very precise or it won't capture it correctly.

Only happens in Android when capturing a passport. (Liveness check & Civil ID works as expected) GIVEN a user is onboarding on the Nomo app WHEN the user is on the ID&V section and tries to capture passport THEN the user has to be very precise when capturing the passport otherwise Onfido will state ‘bottom two lines not visible' even when the document is in full display. Added info: If Onfido fails to capture their passport in 3 tries, Onfido gives them the option to submit document and carry on with the onboarding process

https://user-images.githubusercontent.com/22094659/193254032-7eacf651-9017-4cf2-8a7b-aef471db5f67.mov

OksanaHanailiuk avatar Sep 30 '22 10:09 OksanaHanailiuk