nvaccess
In Outlook 2019, NVDA crashes when switching account
Issue sent by a Spanish-speaking user.
Steps to reproduce:
- Open Outlook.
- Group messages by conversation (don't know if in origin account, target or both).
- Press Control+Y to go to another folder.
- Expand another account anc press Enter on Inbox ("Bandeja de entrada"). nvda-ofuscated.log
Actual behavior:
NVDA hangs by several minutes and apparently also causes Outlook to hang completely. When running JAWS or Narrator this doesn't happen.
Expected behavior:
Folder is changed and user can read emails normally.
System configuration
NVDA installed/portable/running from source:
Installed
NVDA version:
2020.4
Windows version:
Windows 10 21H1 (build 19043.x)
Name and version of other software in use when reproducing the issue:
Microsoft Office Outlook 2019
Other information about your system:
Other questions
Does the issue still occur after restarting your computer?
Yes
Have you tried any other versions of NVDA? If so, please report their behaviors.
2021.1 Beta: same issue.
If add-ons are disabled, is your problem still occurring?
Yes
Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?
Not applicable / User not asked to
Updated initial comment to precise that the crash only happens when messages are grouped by conversation. Didn't try to reproduce here.
@ivnc are you still having this issue with NVDA 2024.1 or last alpha?
Yes, according to the reporter it's still reproducible with 2024.1. Thanks.