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No push notifications on Talk app

Open kevinrmpl opened this issue 1 year ago • 10 comments

Steps to reproduce

  1. Sign in
  2. Endless loading screen (only stoppable when force stop app)
  3. After force stop, all chats are there; able to write and recieve messages
  4. Turn on all needed settings for push notifications without success

Expected behaviour

Push notifications when receiving messages

Actual behaviour

No notifications at all

Device brand and model

samsung SM-S918B

Android version

34

Nextcloud Talk app version

19.0.1

Nextcloud server version

29.0.6

Talk version

19.0.8

Custom Signaling server configured

None

Custom TURN server configured

None

Custom STUN server configured

None

Android logs

Meta information

Generation of system report

13 Sept 2024 13:25:27

Phone

Device

samsung SM-S918B

Android version

34

Google Play services

Google Play services are available

App

App name

Nextcloud Talk

App version

v19.0.1

Build flavor

gplay

Battery settings

Battery optimization is ignored, all fine

Notification permissions

Notifications are granted

Calls notification channel enabled?

Yes

Messages notification channel enabled?

Yes

Firebase push token

No firebase push token set. Please create a bug report.

Latest firebase push token generation

Unknown

Latest firebase push token fetch

Unknown

Registered users

1

Current account

Server

https://nc.iqo.uni-hannover.de

User

Kevin Rempel ([email protected])

User status enabled?

Yes

Server notification app installed?

Yes

Latest push registration at server

Not yet registered at server

Latest push registration at push proxy

Not yet registered at push proxy

Server version

29.0.6

Server Talk version

19.0.8

Signaling Mode

External

Server log

No response

Additional information

No response

kevinrmpl avatar Sep 13 '24 11:09 kevinrmpl

I saw the issue with same problem, where it was fixed by turning off AdGuard, which did not work out for me

kevinrmpl avatar Sep 13 '24 11:09 kevinrmpl

Does the Endless loading screen always happen when you sign in? Does the issue with the missing notifications only happen when there was the Endless loading screen or do you have the feeling it's unrelated?

mahibi avatar Sep 16 '24 10:09 mahibi

The endless loading screen always happens, when i try to sign in on my phone (on which i do not get notifications). I signed in on another phone once, where the endless loading screen does not occur, there i got notifications. Therefore i guess that the loading screen and no notifications are somehow related

kevinrmpl avatar Sep 16 '24 11:09 kevinrmpl

Make sure Google FCM is not blocked by your firewall. Also delete app data and login again (this fixes the issue for me).

mitexleo avatar Sep 20 '24 14:09 mitexleo

It seems like Google FCM is not blocked and deleting app data does not work unfortunatly

kevinrmpl avatar Sep 23 '24 13:09 kevinrmpl

Hi, in the administration settings, under the "Discussion" tab, there is an option called "Default Notification Settings." You need to set it to "All Messages." Have you done that?

Yo-DDV avatar Oct 08 '24 20:10 Yo-DDV

I have the same issue and came here to report. I also cannot add a second nextcloud account to Talk. Diagnosis details below.

It may also be relevant to note that my phone has no Google apps on it. I am using MicroG on LineageOS.

I would love to get this working. Please let me know how to further diagnose and/or help.

Thank you.

Meta information

Generation of system report

Nov 11, 2024 1:59:14 PM

Phone

Device

Sony XQ-AS72

Android version

34

Google Play services

Google Play services are available

App

App name

Nextcloud Talk

App version

v20.0.2

Build flavor

gplay

Battery settings

Battery optimization is not ignored. This should be changed!

Notification permissions

Notifications are granted

Calls notification channel enabled?

Yes

Messages notification channel enabled?

Yes

Firebase push token

No firebase push token set. Please create a bug report.

Latest firebase push token generation

Unknown

Latest firebase push token fetch

Unknown

Registered users

9

Current account

Server

https://nextcloud.lakeshoreproducts.com

User

Wayne Burke

User status enabled?

Yes

Server notification app installed?

Yes

Latest push registration at server

Not yet registered at server

Latest push registration at push proxy

Not yet registered at push proxy

Server version

29.0.6

Server Talk version

19.0.11

Signaling Mode

Internal

wmburke avatar Nov 11 '24 19:11 wmburke

Have the exact same issue on a Fairphone with Murena e/os (no Google Apps installed). Are there any plans to fix this, since this issue was removed from 21.0.0 milestone?

fault1er1 avatar Apr 08 '25 22:04 fault1er1

I have since switched phones buy am still on a degoogled OS and have the same issues. I'll be honest, it's disheartening to be committed to open source software only to realize how reliant it is on the existing corporate infrastructure. I don't mean that to be confrontational or offensive, but just a sharing of my experience.

Here is my current system diagnostic info. As before, I'm using MicroG, but now on VollaOS.

Meta information

Generation of system report

Apr 9, 2025 9:55:41 AM

Phone

Device

Volla Phone Quintus

Android version

34

Google Play services

Google Play services are available

App

App name

Nextcloud Talk

App version

v21.0.0

Build flavor

gplay

Battery settings

Battery optimization is ignored, all fine

Notification permissions

Notifications are granted

Calls notification channel enabled?

Yes

Messages notification channel enabled?

Yes

Firebase push token

No firebase push token set. Please create a bug report.

Latest firebase push token generation

Unknown

Latest firebase push token fetch

Unknown

Registered users

2

Current account

Server

https://nextcloud.lakeshoreproducts.com

User

Wayne Burke

User status enabled?

Yes

Server notification app installed?

Yes

Latest push registration at server

Not yet registered at server

Latest push registration at push proxy

Not yet registered at push proxy

Server version

30.0.6

Server Talk version

20.1.5

Signaling Mode

Internal

wmburke avatar Apr 09 '25 13:04 wmburke

Okay, i've found a solution. You need to Install the Talk Version for/from Play Store. Notifications don't Work with the F-Droid Version though.

Not the best solution I guess, but now it works and we can finally use the App.

fault1er1 avatar Apr 12 '25 21:04 fault1er1