nextcloud
Loading indefinitely on OnePlus 7T Pro
Steps to reproduce
- Install Nextcloud Talk from Google Play store.
- Log into account on nextcloud server.
- Conversations are loading indefinitely, without showing up.
Expected behaviour
After login, the conversations should load smoothly. Sometimes, it doesn't load at all, for few days. And then one day it works again.
Actual behaviour
Sometimes, at step 3 the app keeps loading indefinitely the conversations, without displaying them at all. This can be the case for few days. And then, one day, it just works again.
Here is a screen capture of the problem:
Device brand and model
OnePlus 7T Pro
Android version
12
Nextcloud Talk app version
17.0.0
Nextcloud server version
26.0.2
Talk version
16.0.4
Custom Signaling server configured
None
Custom TURN server configured
None
Custom STUN server configured
None
Android logs
No response
Server log
No response
Additional information
The App was installed from the Google Play store. Not from F-droid.
Does it happen for other phones as well or only for your OnePlus 7T Pro? Does it happen only when connected via specific internet connections? Access via Webbrowser works fine while this occurs on your phone?
Does any dialog appear which says that there was a problem to load the conversations?
Does it happen for other phones as well or only for your OnePlus 7T Pro? Does it happen only when connected via specific internet connections? Access via Webbrowser works fine while this occurs on your phone?
On the nextcloud server I administrate, not that I know. Some user had a similar issue, but in any other case, that could be explained by a low rate internet connection. Basically the loading takes just a lot of time, and sometimes the user with a low rate internet connection has to wait 1 or 2 minutes instead of few seconds.
In this specific case, the user has a really good internet connection both in 4G or in WiFi. And despite waiting for few minutes, the app still does not load any conversation. And this was the situation for few days... before resolving on its own. That's why I decided to report it: it does not seem to be an "bad internet connection" related issue.
The user was still able to use every other app, and to web browse smoothly on his while this issue was happening.
Does any dialog appear which says that there was a problem to load the conversations?
No dialog appear regarding the loading issue. It justs loads no conversation, as shown on the screen capture.
a similar behaviour just happend to me when trying to load a conversation. So maybe it's the same reason...
2023-07-13 14:50:42.558 17228-17398 okhttp.OkHttpClient com.nextcloud.talk2 I <-- HTTP FAILED: java.net.SocketTimeoutException: timeout
2023-07-13 14:50:42.562 17228-17228 ChatViewModel com.nextcloud.talk2 E Error when fetching room
@YoannPa did you have multiple accounts set up inside nextcloud android talk app? or only one?
@YoannPa did you have multiple accounts set up inside nextcloud android talk app? or only one?
This specific issue is happening to a user using my server. As far as I can tell, he only has 1 account on my server. I've asked him. I'll confirm later.
@YoannPa did you have multiple accounts set up inside nextcloud android talk app? or only one?
I here confirm the user is using only 1 registered account within its Nextcloud Talk app on Android.
With Fairphone 3+ under e/os, sometimes the conversations are loading indefinitely. When it happens, the server isn't overloaded. I cannot figure out why this is happening. Restarting the app, even clearing the cache is not always sufficient to solve the problem. It can work a few minutes later without doing anything...
