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[Bug]: Receiving error message when accessing "Deleted Files"

Open jahway603 opened this issue 3 years ago • 5 comments

⚠️ This issue respects the following points: ⚠️

  • [X] This is a bug, not a question or a configuration/webserver/proxy issue.
  • [X] This issue is not already reported on Github (I've searched it).
  • [X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
  • [X] I agree to follow Nextcloud's Code of Conduct.

Bug description

In a web browser, navigating to Files results in the following error message when attempting to access the "Deleted files" in the bottom left-hand corner: "This directory is unavailable, please check the logs or contact the administrator"

That web link is http://192.168.xxx.xxx/nextcloud/apps/files/?dir=/&view=trashbin

Steps to reproduce

  1. Login to Nextcloud server via web browser.
  2. Click on "Files" at the top.
  3. Click on "Deleted files".
  4. Get error message: "This directory is unavailable, please check the logs or contact the administrator"
  5. Not able to see any Deleted files.

Expected behavior

Clicking on "Deleted files" should show Deleted files.

Installation method

Other

Operating system

Other

PHP engine version

PHP 7.4

Web server

Nginx

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

No response

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

  • [X] Default user-backend (database)
  • [ ] LDAP/ Active Directory
  • [ ] SSO - SAML
  • [ ] Other

Configuration report

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "*"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "23.0.5.1",
        "hashingThreads": 8,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "filelocking.enabled": true,
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0
        },
        "overwrite.cli.url": "http:\/\/localhost\/nextcloud",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "loglevel": 2,
        "theme": "",
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}

List of activated Apps

Enabled:
  - accessibility: 1.9.0
  - activity: 2.15.0
  - bookmarks: 10.3.1
  - circles: 23.1.1
  - cloud_federation_api: 1.6.0
  - comments: 1.13.0
  - contactsinteraction: 1.4.0
  - dashboard: 7.3.0
  - dav: 1.21.0
  - federatedfilesharing: 1.13.0
  - federation: 1.13.0
  - files: 1.18.0
  - files_pdfviewer: 2.4.0
  - files_rightclick: 1.2.0
  - files_sharing: 1.15.0
  - files_trashbin: 1.13.0
  - files_versions: 1.16.0
  - files_videoplayer: 1.12.0
  - firstrunwizard: 2.12.0
  - logreader: 2.8.0
  - lookup_server_connector: 1.11.0
  - nextcloud_announcements: 1.12.0
  - notes: 4.3.1
  - notifications: 2.11.1
  - oauth2: 1.11.0
  - password_policy: 1.13.0
  - photos: 1.5.0
  - privacy: 1.7.0
  - provisioning_api: 1.13.0
  - ransomware_protection: 1.13.0
  - recommendations: 1.2.0
  - serverinfo: 1.13.0
  - settings: 1.5.0
  - sharebymail: 1.13.0
  - support: 1.6.0
  - survey_client: 1.11.0
  - systemtags: 1.13.0
  - text: 3.4.1
  - theming: 1.14.0
  - twofactor_backupcodes: 1.12.0
  - updatenotification: 1.13.0
  - user_status: 1.3.1
  - viewer: 1.7.0
  - weather_status: 1.3.0
  - workflowengine: 2.5.0
Disabled:
  - admin_audit
  - encryption
  - files_external
  - user_ldap

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

1.5MB log file, so here is last 100 lines

{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::step: Repair step: Repair MySQL collation","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::info: Repair info: All tables already have the correct collation -> nothing to do","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::step: Repair step: Repair mime types","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::step: Repair step: Clean tags and favorites","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::info: Repair info: 0 tags of deleted users have been removed.","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::info: Repair info: 0 tags for delete files have been removed.","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::info: Repair info: 0 tag entries for deleted tags have been removed.","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::info: Repair info: 0 tags with no entries have been removed.","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::step: Repair step: Repair invalid shares","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::step: Repair step: Move .step file of updater to backup location","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::info: Repair info: .step file exists","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"updater","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"\\OC\\Repair::info: Repair info: .step-previous-update removed","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
{"reqId":"N3stLBpw17IhDnnwWYeP","level":1,"time":"2022-05-26T23:31:51+00:00","remoteAddr":"192.168.66.30","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/core/ajax/update.php?requesttoken=6l0xoZqtaTae99YOXYc%2BbeNhhuCZFR0ILIeZat%2FJQb4%3D%3AoW8I48DEWGXSh%2BF5O%2BRRKKZZ66epUy0%2FQsKgL4yHJO0%3D","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0","version":"23.0.4.1"}
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Additional info

Version 23.0.5 installed on Dietpi (Debian-based OS) using their package

jahway603 avatar May 27 '22 01:05 jahway603

Hello, any news on this issue? I'm facing the same one, same logs, on Raspberry Pi OS (32 bits). I'm using the tar package https://download.nextcloud.com/server/releases/latest.tar.bz2, and performed a bare metal install. I'm on the latest stable version, 24.0.3, and running PHP 8.0.20 as recommended.

titulebolide avatar Jul 27 '22 21:07 titulebolide

I too am having this issue. /var/www/nextcloud/apps/files_trashbin/lib/Sabre/AbstractTrash.php already has getSize() returning int explicitly. I'm stumped on this issue.

Interesting to note that the issue only exists for me on all other users, but my admin account is able to access the Deleted Files folder. All other accounts get the error as described above, otherwise.

Edit: I don't get this error on new users I've created, or my main admin account. Only other long-lived ones.

hpetrus avatar Aug 01 '22 20:08 hpetrus

Still getting the issue on 23.0.7. Not sure how to troubleshoot this.

jahway603 avatar Aug 05 '22 16:08 jahway603

@jahway603 you might want to try this, if you're feeling up to it. I thought about it after poking around and seeing why this problem existed for long-lived accounts, but not new ones or admins. Might work for you; might not. Worked for me.

Here goes:

  1. Go to your nextcloud installation (standard would be /var/www/nextcloud, for example)
  2. Run sudo -u www-data php occ trashbin:cleanup accountUserName
  3. Repeat for each user experiencing the problem

This command seems to have fixed something in the account that didn't jive well after a certain update. Hopefully, this will give the devs a hint as to where to look for a possible problem.

Hope this helps.

hpetrus avatar Aug 05 '22 16:08 hpetrus

I'll try this out, thanks @hpetrus for your input.

titulebolide avatar Aug 05 '22 17:08 titulebolide

I can confirm that my admin account works, but my two user accounts do not. (Including my user who is an admin in the admin group.) Also, a newly created test account works.

However, after running a cleanup, both old user accounts now work. sudo -u www-data php /var/www/nextcloud/occ trashbin:cleanup --all-users

Unfortunately, I did not save a copy of the trash data to reproduce the problem. Perhaps someone else can do this.

Nextcloud 24.0.4 Operating System: Linux 5.10.0-15-686-pae i686 (Debian 11) PHP Version: 8.1.8 Database Version: PostgreSQL 13.7

Deleted Files error log.txt

RobMahn avatar Aug 17 '22 17:08 RobMahn

After doing the "trashbin:cleanup --all-users", I created a file, deleted it, viewed the "Delete files", permanently deleted the test file, and it all was working. Today, I deleted some picture files under "Instant upload" and now the problem is back. I don't know what other diagnostic information to collect to pinpoint the cause.

RobMahn avatar Aug 18 '22 12:08 RobMahn

I can confirm the same behaviour @RobMahn is reporting. trashbin:cleanup alleviates the problem, but after deleting a larger number of media files, the problem returns. Very curious.

How shall we investigate this? I’m at a loss.

hpetrus avatar Aug 19 '22 10:08 hpetrus

Do you all run a 32bit Nextcloud installation?

szaimen avatar Aug 19 '22 10:08 szaimen

I do, yes.

hpetrus avatar Aug 19 '22 12:08 hpetrus

I am also on a 32-bit installation.

RobMahn avatar Aug 19 '22 15:08 RobMahn

@jahway603 and @titulebolide as well?

szaimen avatar Aug 21 '22 12:08 szaimen

@szaimen I do

titulebolide avatar Aug 21 '22 13:08 titulebolide

I see. So it seems to be a 32bit-specific issue.

I don't want to be rude but did you see this?

szaimen avatar Aug 22 '22 07:08 szaimen

@szaimen as soon as you asked if we’re running 32bit OSes, I saw the writing on the wall. I’m going to upgrade the system to a 64bit OS asap. Hopefully that’ll solve this issue.

hpetrus avatar Aug 22 '22 10:08 hpetrus

I see. So it seems to be a 32bit-specific issue.

I don't want to be rude but did you see this?

It wasn't rude, but your link refers to the statement "A 64bit CPU and 64bit OS is required for Nextcloud to run well." I think this is a rather ambiguous statement, but most would believe that to mean a performance hit. If it meant that it was not going to function, it should simply say it is not supported.

While slow, it is not unusable running on my ancient laptop for which I installed a 100 Gb spare drive. I'm getting ready to kick out Google photos.

RobMahn avatar Aug 22 '22 13:08 RobMahn

Hello,

I'm also using Nextcloud on a raspberry 3. It's not very fast, but for making backups it does the job very well and uses little power. Too bad that 32-bit architectures are not supported.

Moyounnet37 avatar Aug 30 '22 17:08 Moyounnet37

@jahway603 and @titulebolide as well?

Yes, this issue is being experienced on a 32-bit install. I agree with @RobMahn that the statement you shared is very ambiguous.

jahway603 avatar Sep 12 '22 01:09 jahway603

Hi, please update to 24.0.9 or better 25.0.3 and report back if it fixes the issue. Thank you!

My goal is to add a label like e.g. 25-feedback to this ticket of an up-to-date major Nextcloud version where the bug could be reproduced. However this is not going to work without your help. So thanks for all your effort!

If you don't manage to reproduce the issue in time and the issue gets closed but you can reproduce the issue afterwards, feel free to create a new bug report with up-to-date information by following this link: https://github.com/nextcloud/server/issues/new?assignees=&labels=bug%2C0.+Needs+triage&template=BUG_REPORT.yml&title=%5BBug%5D%3A+

szaimen avatar Jan 23 '23 14:01 szaimen

I checked that I was in the state of having the problem. Then I upgraded to Nextcloud Hub 3 (25.0.3) on my 32-Bit system. The problem is still present.

RobMahn avatar Jan 23 '23 15:01 RobMahn

Fixed by #36120 (in >=NC26). Unfortunately it wasn't possible to fix in NC25 (see #37877 for the discussion).

joshtrichards avatar Sep 28 '23 16:09 joshtrichards