notes-android
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nextcloud
Unable to remove an existing account on an android device
This issue respects the following points:
- [x] I have read the FAQ
- [X] I have searched for existing issues
- [X] The issue affects the Notes Android app, neither the Notes server app nor the Nextcloud Android app.
Describe the bug
- Remove existing account (old one)
- Uninstall the app
- Reinstall the app
- Choosing an account
- I see "Add account" and another account not working
- Unable to remove it from the page and/or unable to edit it
Expected behavior
Be able to remove it Is there a way to remove existing account who never worked ? Removing the app, cleaning the cache or the data is not working
Notes Android version
4.3.1
Notes server version
4.10.1
Nextcloud Android version
3.29.2
Nextcloud version
29.0.0
Device
Samsung Galaxy S20
Android Version
13
App Store
- [X] Google Play Store
- [ ] F-Droid
- [ ] Huawei App Gallery
Stacktrace
App Version: 4.3.1
App Version Code: 40030192
App Flavor: play
Files App Version Code: 30290290 (PROD)
---
OS Version: 4.19.87-27102101(G988BXXSLHXG1)
OS API Level: 33
Device: z3s
Manufacturer: samsung
Model (and Product): SM-G988B (z3sxxx)
---
com.nextcloud.android.sso.exceptions.NextcloudHttpRequestFailedException: HTTP request failed with HTTP status-code: 500
at com.nextcloud.android.sso.api.AidlNetworkRequest.performNetworkRequestV2(AidlNetworkRequest.java:179)
at com.nextcloud.android.sso.api.NextcloudAPI.performNetworkRequestV2(NextcloudAPI.java:159)
at com.nextcloud.android.sso.api.NextcloudAPI.lambda$performRequestObservableV2$0(NextcloudAPI.java:97)
at com.nextcloud.android.sso.api.NextcloudAPI.$r8$lambda$af7W9mq2B0ZrhVJwZd-ibFp8T3Y(Unknown Source:0)
at com.nextcloud.android.sso.api.NextcloudAPI$$ExternalSyntheticLambda1.subscribe(D8$$SyntheticClass:0)
at io.reactivex.internal.operators.observable.ObservableFromPublisher.subscribeActual(ObservableFromPublisher.java:31)
at io.reactivex.Observable.subscribe(Observable.java:12284)
at io.reactivex.internal.operators.observable.ObservableMap.subscribeActual(ObservableMap.java:32)
at io.reactivex.Observable.subscribe(Observable.java:12284)
at io.reactivex.internal.operators.observable.ObservableSingleMaybe.subscribeActual(ObservableSingleMaybe.java:31)
at io.reactivex.Maybe.subscribe(Maybe.java:4290)
at io.reactivex.Maybe.blockingGet(Maybe.java:2320)
at io.reactivex.Observable.blockingSingle(Observable.java:5381)
at it.niedermann.owncloud.notes.persistence.NotesImportTask.lambda$importNotes$1(NotesImportTask.java:62)
at it.niedermann.owncloud.notes.persistence.NotesImportTask.$r8$lambda$ktGqygXHhsMfgtLKNj-H6dy2ZiE(Unknown Source:0)
at it.niedermann.owncloud.notes.persistence.NotesImportTask$$ExternalSyntheticLambda1.run(D8$$SyntheticClass:0)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:487)
at java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:644)
at java.lang.Thread.run(Thread.java:1012)
Caused by: java.lang.IllegalStateException: <!DOCTYPE html>
<html class="ng-csp" data-placeholder-focus="false" lang="en" data-locale="fr_CH" translate="no" >
<head
data-requesttoken="">
<meta charset="utf-8">
<title>
The Private Cloud </title>
<meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0">
<meta name="apple-itunes-app" content="app-id=1125420102">
<meta name="theme-color" content="#0070AD">
<link rel="icon" href="/apps/theming/favicon?v=7f564dcb">
<link rel="apple-touch-icon" href="/apps/theming/icon?v=7f564dcb">
<link rel="mask-icon" sizes="any" href="/core/img/favicon-mask.svg" color="#0070AD">
<link rel="manifest" href="/apps/theming/manifest?v=7f564dcb" crossorigin="use-credentials">
<link rel="stylesheet" href="/core/css/styles.css?v=e13aa3de-3">
<link rel="stylesheet" href="/core/css/header.css?v=e13aa3de-3">
<link rel="stylesheet" href="/core/css/exception.css?v=e13aa3de-3">
<link rel="stylesheet" href="/apps/theming/css/default.css?v=0d6d4ea2-3">
<link rel="stylesheet" href="/core/css/guest.css?v=e13aa3de-3">
</head>
<body id="body-login">
<noscript>
<div id="nojavascript">
<div>
This application requires JavaScript for correct operation. Please <a href="https://www.enable-javascript.com/" target="_blank" rel="noreferrer noopener">enable JavaScript</a> and reload the page. </div>
</div>
</noscript>
<input type="hidden" id="initial-state-core-versionHash" value="ImUxM2FhM2RlIg==">
<input type="hidden" id="initial-state-comments-maxAutoCompleteResults" value="MTA=">
<div class="wrapper">
<div class="v-align">
<header>
<div id="header">
<div class="logo"></div>
</div>
</header>
<main>
<h1 class="hidden-visually">
The Private Cloud </h1>
<div class="guest-box wide">
<h2>Internal Server Error</h2>
<p>The server was unable to complete your request.</p>
<p>If this happens again, please send the technical details below to the server administrator.</p>
<p>More details can be found in the server log.</p>
<h3>Technical details</h3>
<ul>
<li>Remote Address: _[removed]_</li>
<li>Request ID: _[removed]_</li>
</ul>
</div>
</main>
</div>
</div>
<footer class="guest-box ">
<p class="info">
<a href="https://cloud.bornext.com/" target="_blank" rel="noreferrer noopener" class="entity-name">The Private Cloud</a> – a safe home for all your data </p>
</footer>
</body>
</html>
at com.nextcloud.android.sso.InputStreamBinder.processRequestV2(InputStreamBinder.java:440)
at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestAndBodyStreamV2(InputStreamBinder.java:113)
at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestV2(InputStreamBinder.java:96)
at com.nextcloud.android.sso.aidl.IInputStreamService$Stub.onTransact(IInputStreamService.java:110)
at android.os.Binder.execTransactInternal(Binder.java:1316)
at android.os.Binder.execTransact(Binder.java:1280)
Please post a screenshot of Step 5 after clearing the data as described in the FAQ.
Added the picture showing the available account including the one I'm unable to remove (unable to use it - error message is copied in the incident report) and another picture showing the result if I try to register again.
I'm just looking for a way to clean the existing accounts. Note: Everything is working fine with the Nextcloud app (same account)
<h2>Internal Server Error</h2>
<p>The server was unable to complete your request.</p>
<p>If this happens again, please send the technical details below to the server administrator.</p>
<p>More details can be found in the server log.</p>
<h3>Technical details</h3>
<ul>
<li>Remote Address: _[removed]_</li>
<li>Request ID: _[removed]_</li>
</ul>
Since this is generating a a server side error, what is the associated log entry in your Nextcloud Server?
Closing since a 500 error indicates something that should get logged server-side and there are no logs to see what it may be.
Other similar matters have been: #977, #1871, etc.
I'm just looking for a way to clean the existing accounts.
https://github.com/nextcloud/notes-android/blob/main/FAQ.md#workarounds