Mail App does not download entire mailbox

[pdev1968]

Steps to reproduce

1. Added my Amazon WorkMail mailbox in to NextCloud Mail App. The mailbox has ~1600 emails, first email is in 7 Dec 2023 and the latest one is in today 4 March 2024.
2. Waited for downloading email
3. Scrolled by mouse for older email in Inbox and found that the inbox does not show emails before 5 Feb 2024. I mean emails from 7 Dec 2023 to 4 Feb 2024 are missing from the mailbox.

Expected behavior

I expected emails from 7 Dec 2023 to 4 Feb 2024 are also downloaded and shown in the NextCloud Mail App inbox.

Actual behavior

Emails from 7 Dec 2023 to 4 Feb 2024 are missing from the NextCloud Mail App inbox.

Mail app version

3.5.7

Mailserver or service

Amazon WorkMail

Operating system

Ubuntu 22.04

PHP engine version

PHP 8.1

Web server

Nginx

Database

PostgreSQL

Additional info

My NextCloud is an NextCloud AIO Nextcloud Hub 6 27.1.5

[ChristophWurst]

if you scroll to the bottom of the emails, do you see a network request in the browser developer tools?

[pdev1968]

Hi @ChristophWurst Yes, I see some network requests right after scrolling down. I attached a screenshot here too

I also see the spinning circle at bottom of the inbox.

[ChristophWurst]

1707118229 is Feb 05 07:30:29.

Does the request for messages contain any messages in its response? Do you get an error in the console log?

[pdev1968]

Hi @ChristophWurst

I don't see anh related error in the console. Just one info line "[INFO] mail: envelope list end reached {app: 'mail', uid: 'theusername', level: '2'}"

The request above got empty responses

[ChristophWurst]

The request above got empty responses

That doesn't seem right. I'm not sure how this can be debugged further.

[pdev1968]

Hi @ChristophWurst

The 5 Feb 2024 is the date I added the mailbox to NextCloud Mail App. Do you see any relation for this date?

[pdev1968]

Please, anyone can help me on this!

[ChristophWurst]

Consult https://help.nextcloud.com/c/support/7 for community support

[pdev1968]

@ChristophWurst Many thanks for your help @ChristophWurst.

[kesselb]

Hi @pdev1968,

Are you still seeing the problem? We fixed a couple of sync related issues meanwhile.

Thanks!

[nextcloud-command]

Hi there! It looks like this issue hasn’t seen much activity for a while and might need a bit more information to move forward. If we don’t hear back soon, we may close it to keep things organized. Thanks again for your contributions – we really appreciate it!