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Mailaccount in an infinite loading loop & spamming the log
Expected behavior
After setting up a mail account I would expect the messages to load
Actual behavior
Infinite loading loop, never finishes. The log gets spammed with this:
{
"reqId":"Mw5i4oBj8zZexq6z4vCX",
"level":3,
"time":"2022-01-29T14:48:32+01:00",
"remoteAddr":"XXX.XXX.XXX.19",
"user":"someuser",
"app":"mail",
"method":"POST",
"url":"/apps/mail/api/mailboxes/1/sync",
"message":"Sync failed for 1:INBOX: mb_convert_encoding(): Argument #3 ($from_encoding) contains invalid encoding \"unknown\"",
"userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36",
"version":"23.0.0.10",
"exception":{
"Exception":"OCA\\Mail\\Exception\\ServiceException",
"Message":"Sync failed for 1:INBOX: mb_convert_encoding(): Argument #3 ($from_encoding) contains invalid encoding \"unknown\"",
"Code":0,
"Trace":[
{
"file":"/var/www/nextcloud/apps/mail/lib/Service/Sync/SyncService.php",
"line":127,
"function":"sync",
"class":"OCA\\Mail\\Service\\Sync\\ImapToDbSynchronizer",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/lib/Controller/MailboxesController.php",
"line":161,
"function":"syncMailbox",
"class":"OCA\\Mail\\Service\\Sync\\SyncService",
"type":"->"
},
{
"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
"line":217,
"function":"sync",
"class":"OCA\\Mail\\Controller\\MailboxesController",
"type":"->"
},
{
"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
"line":126,
"function":"executeController",
"class":"OC\\AppFramework\\Http\\Dispatcher",
"type":"->"
},
{
"file":"/var/www/nextcloud/lib/private/AppFramework/App.php",
"line":157,
"function":"dispatch",
"class":"OC\\AppFramework\\Http\\Dispatcher",
"type":"->"
},
{
"file":"/var/www/nextcloud/lib/private/Route/Router.php",
"line":302,
"function":"main",
"class":"OC\\AppFramework\\App",
"type":"::"
},
{
"file":"/var/www/nextcloud/lib/base.php",
"line":1006,
"function":"match",
"class":"OC\\Route\\Router",
"type":"->"
},
{
"file":"/var/www/nextcloud/index.php",
"line":36,
"function":"handleRequest",
"class":"OC",
"type":"::"
}
],
"File":"/var/www/nextcloud/apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php",
"Line":249,
"Previous":{
"Exception":"ValueError",
"Message":"mb_convert_encoding(): Argument #3 ($from_encoding) contains invalid encoding \"unknown\"",
"Code":0,
"Trace":[
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Util/Horde/String.php",
"line":160,
"function":"mb_convert_encoding"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Util/Horde/String.php",
"line":96,
"function":"_convertCharset",
"class":"Horde_String",
"type":"::"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Mime/Horde/Mime.php",
"line":259,
"function":"convertCharset",
"class":"Horde_String",
"type":"::"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Mime/Horde/Mime/Headers/Element/Single.php",
"line":62,
"function":"decode",
"class":"Horde_Mime",
"type":"::"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Mime/Horde/Mime/Headers/Element.php",
"line":79,
"function":"_setValue",
"class":"Horde_Mime_Headers_Element_Single",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Mime/Horde/Mime/Headers/Element.php",
"line":56,
"function":"setValue",
"class":"Horde_Mime_Headers_Element",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Mime/Horde/Mime/Headers/Subject.php",
"line":31,
"function":"__construct",
"class":"Horde_Mime_Headers_Element",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Mime/Horde/Mime/Headers.php",
"line":201,
"function":"__construct",
"class":"Horde_Mime_Headers_Subject",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Data/Envelope.php",
"line":160,
"function":"addHeader",
"class":"Horde_Mime_Headers",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php",
"line":3518,
"function":"__set",
"class":"Horde_Imap_Client_Data_Envelope",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php",
"line":3168,
"function":"_parseEnvelope",
"class":"Horde_Imap_Client_Socket",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php",
"line":4778,
"function":"_parseFetch",
"class":"Horde_Imap_Client_Socket",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php",
"line":4575,
"function":"_serverResponse",
"class":"Horde_Imap_Client_Socket",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php",
"line":4314,
"function":"_getLine",
"class":"Horde_Imap_Client_Socket",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php",
"line":4242,
"function":"_sendCmdChunk",
"class":"Horde_Imap_Client_Socket",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php",
"line":2837,
"function":"_sendCmd",
"class":"Horde_Imap_Client_Socket",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php",
"line":2722,
"function":"_fetch",
"class":"Horde_Imap_Client_Socket",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php",
"line":2478,
"function":"_fetchWrapper",
"class":"Horde_Imap_Client_Base",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/lib/IMAP/MessageMapper.php",
"line":226,
"function":"fetch",
"class":"Horde_Imap_Client_Base",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/lib/IMAP/MessageMapper.php",
"line":195,
"function":"findByIds",
"class":"OCA\\Mail\\IMAP\\MessageMapper",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php",
"line":294,
"function":"findAll",
"class":"OCA\\Mail\\IMAP\\MessageMapper",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/lib/Service/Sync/ImapToDbSynchronizer.php",
"line":226,
"function":"runInitialSync",
"class":"OCA\\Mail\\Service\\Sync\\ImapToDbSynchronizer",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/lib/Service/Sync/SyncService.php",
"line":127,
"function":"sync",
"class":"OCA\\Mail\\Service\\Sync\\ImapToDbSynchronizer",
"type":"->"
},
{
"file":"/var/www/nextcloud/apps/mail/lib/Controller/MailboxesController.php",
"line":161,
"function":"syncMailbox",
"class":"OCA\\Mail\\Service\\Sync\\SyncService",
"type":"->"
},
{
"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
"line":217,
"function":"sync",
"class":"OCA\\Mail\\Controller\\MailboxesController",
"type":"->"
},
{
"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
"line":126,
"function":"executeController",
"class":"OC\\AppFramework\\Http\\Dispatcher",
"type":"->"
},
{
"file":"/var/www/nextcloud/lib/private/AppFramework/App.php",
"line":157,
"function":"dispatch",
"class":"OC\\AppFramework\\Http\\Dispatcher",
"type":"->"
},
{
"file":"/var/www/nextcloud/lib/private/Route/Router.php",
"line":302,
"function":"main",
"class":"OC\\AppFramework\\App",
"type":"::"
},
{
"file":"/var/www/nextcloud/lib/base.php",
"line":1006,
"function":"match",
"class":"OC\\Route\\Router",
"type":"->"
},
{
"file":"/var/www/nextcloud/index.php",
"line":36,
"function":"handleRequest",
"class":"OC",
"type":"::"
}
],
"File":"/var/www/nextcloud/apps/mail/vendor/pear-pear.horde.org/Horde_Util/Horde/String.php",
"Line":160
},
"CustomMessage":"Sync failed for 1:INBOX: mb_convert_encoding(): Argument #3 ($from_encoding) contains invalid encoding \"unknown\""
},
"id":"61f545b10a952"
}
Mail app
Mail app version: 1.11.6
Mailserver or service: iCloud
Server configuration
Operating system: Debian 11
Web server: Apache2 2.4.52-1~deb11u2
Database: MariaDB 1:10.5.12-0+deb11u1
PHP version: 8.0.14-1+0~20211220.28+debian11~1.gbpad68c7
Nextcloud Version: 23.0.0
Client configuration
Browser: Chrome 97
Operating system: Mac OS X 10.13
Any special language or RTL encoding in this email? Because there is a similar issue here: #5845
Oh, I also see you're using iCloud. There's known issues with iCloud accounts too. But interesting that this fails on the encoding, not the SEARCH_MAX query.
Any special language or RTL encoding in this email?
Not that I know of - there are mails of 20 years in there, so there might be some odd encodings. Polish characters might be in some of the mails and there might be a spam mail here or there that hasn't been deleted and could contain special characters.
It was finally able to load after ~1h or so, might have been just the amount of emails that took so long
is this still relevant? I looks like the first sync too a bit longer than usual, but otherwise, it did load, right @MiningPickaxe ?
Hi there! It looks like this issue hasn’t seen much activity for a while and might need a bit more information to move forward. If we don’t hear back soon, we may close it to keep things organized. Thanks again for your contributions – we really appreciate it!
