Nextcloud as storage

[Mannshoch]

If customer upload a File to zammad, store it into Nextcloud.

• [ ] If a Ticket get created, create in a given directory a subdirectory /TICKETNUMBER-$COMPANY/
  • [ ] Allow ticketagents use this directory to save and modify files
  • [ ] store all Files that are sent or received by zammad readonly in a subdirectory /transfered/
    • [ ] Allow customer to open that directory from a link in Zammad
• [ ] If a Ticket get closesd all Data in /TICKETNUMBER-$COMPANY/ get readonly
  • [ ] Some of the Ideas mentioned above should be configurable, so may in this case, if a ticket got closed, may all files get purged from nextcloud.

[pawelmendela]

The functionality you write about would be very useful for us now that we have decided to use Zammad in our organization. Great idea.