nextcloud
[Bug]: Icons vanishing on Win10/11
⚠️ This issue respects the following points: ⚠️
- [X] This is a bug, not a question or a configuration/webserver/proxy issue.
- [X] This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
- [X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- [X] I agree to follow Nextcloud's Code of Conduct.
Bug description
Once you give a syncronized folder an icon it disappears after some sync's.
Steps to reproduce
- On windows I define an icon for a folder which is synced into NC29
- Once a new item added and synced the icon is gone.
- We talk about an xxx,ico symbol displayed as the folder icon.
Expected behavior
it worked for years until NC 28.xxx or desktop client version 3.x??
Installation method
Community Manual installation with Archive
Nextcloud Server version
29
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.3
Web server
Apache (supported)
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
Upgraded to a MAJOR version (ex. 28 to 29)
Are you using the Nextcloud Server Encryption module?
Encryption is Enabled
What user-backends are you using?
- [X] Default user-backend (database)
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
Configuration report
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"192.168.2.222",
"aveon.ddns.net"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "29.0.3.4",
"maintenance_window_start": 1,
"overwrite.cli.url": "https:\/\/aveon.ddns.net\/cloud",
"htaccess.RewriteBase": "\/cloud",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\APCu",
"filelocking.enabled": "true",
"memcache.locking": "\\OC\\Memcache\\Redis",
"0": {
"host": "192.168.2.222",
"port": 6379,
"timeout": 0,
"password": "32delta64"
},
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"theme": "",
"loglevel": 3,
"log_type": "file",
"logfile": "\/var\/log\/nextcloud\/cloud.log",
"debug": false,
"app_install_overwrite": [
"admin_notifications",
"dashboardcharts",
"maps",
"quicknotes",
"whiteboard",
"issuetemplate",
"files_markdown",
"documentserver_community",
"integration_whiteboard",
"mindmap_app",
"ocsms",
"epubreader",
"caniupdate",
"piwik",
"facerecognition"
],
"has_rebuilt_cache": true,
"updater.release.channel": "stable",
"default_phone_region": "DE",
"mail_smtpsecure": "tls",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"twofactor_enforced": "false",
"twofactor_enforced_groups": [
"admin"
],
"twofactor_enforced_excluded_groups": [],
"allow_local_remote_servers": "true"
}
}
List of activated Apps
ww-data@Aveon(5m):~/cloud $ php occ app:list
Enabled:
- admin_audit: 1.19.0
- admin_notifications: 1.0.2
- bookmarks: 14.2.2
- bruteforcesettings: 2.9.0
- calendar: 4.7.11
- circles: 29.0.0-dev
- cloud_federation_api: 1.12.0
- comments: 1.19.0
- contacts: 6.0.0
- contactsinteraction: 1.10.0
- dashboard: 7.9.0
- dav: 1.30.1
- deck: 1.13.1
- documentserver_community: 0.1.15
- facerecognition: 0.9.51
- federatedfilesharing: 1.19.0
- federation: 1.19.0
- files: 2.1.0
- files_antivirus: 5.5.6
- files_automatedtagging: 1.19.0
- files_downloadlimit: 2.0.0
- files_external: 1.21.0
- files_pdfviewer: 2.10.0
- files_reminders: 1.2.0
- files_sharing: 1.21.0
- files_trashbin: 1.19.0
- firstrunwizard: 2.18.0
- gptfreeprompt: 1.0.2
- gpxpod: 5.0.18
- integration_openai: 2.0.3
- integration_openproject: 2.6.3
- integration_paperless: 1.0.3
- issuetemplate: 0.7.0
- logreader: 2.14.0
- lookup_server_connector: 1.17.0
- maps: 1.4.0
- nextcloud_announcements: 1.18.0
- notes: 4.10.0
- notifications: 2.17.0
- oauth2: 1.17.0
- onlyoffice: 9.3.0
- password_policy: 1.19.0
- passwords: 2024.7.20
- phonetrack: 0.8.1
- photos: 2.5.0
- privacy: 1.13.0
- provisioning_api: 1.19.0
- quicknotes: 0.8.23
- recognize: 7.0.3
- recommendations: 2.1.0
- related_resources: 1.4.0
- serverinfo: 1.19.0
- settings: 1.12.0
- sharebymail: 1.19.0
- spreed: 19.0.6
- stt_helper: 1.1.1
- support: 1.12.0
- survey_client: 1.17.0
- suspicious_login: 7.0.0
- tasks: 0.16.0
- text: 3.10.1
- theming: 2.4.0
- twofactor_backupcodes: 1.18.0
- updatenotification: 1.19.1
- user_migration: 6.0.0
- user_status: 1.9.0
- user_usage_report: 1.13.1
- viewer: 2.3.0
- webapppassword: 24.6.0
- welcome: 1.1.0
- workflow_pdf_converter: 1.14.0
- workflowengine: 2.11.0
Disabled:
- activity: 2.21.1 (installed 2.14.3)
- backup-master: 1.0.0
- carnet: 0.25.4 (installed 0.25.4)
- dashboardcharts: 0.1.3 (installed 0.1.3)
- diary: 0.0.11 (installed 0.0.11)
- encryption: 2.17.0
- epubreader: 1.4.7
- event_update_notification: 2.4.0 (installed 2.4.0)
- files_mindmap: 0.0.30 (installed 0.0.30)
- files_rightclick: 0.15.1 (installed 1.6.0)
- files_versions: 1.22.0 (installed 1.12.0)
- geoblocker: 0.5.14 (installed 0.5.14)
- guests: 3.1.0 (installed 3.1.0)
- integration_deepl: 1.1.3 (installed 1.1.3)
- integration_moodle: 1.0.2 (installed 1.0.2)
- integration_whiteboard: 0.0.14 (installed 0.0.14)
- login_notes: 1.5.0 (installed 1.5.0)
- music: 2.0.0 (installed 2.0.0)
- notify_push: 0.6.12 (installed 0.6.12)
- ocsms: 2.2.0 (installed 2.2.0)
- officeonline: 2.2.1 (installed 2.2.1)
- pdf_downloader: 1.2.2 (installed 1.2.2)
- quota_warning: 1.19.0 (installed 1.19.0)
- richdocuments: 8.4.3 (installed 8.4.3)
- stt_whisper: 1.0.8 (installed 1.0.8)
- systemtags: 1.19.0 (installed 1.11.0)
- twofactor_totp: 11.0.0-dev
- user_ldap: 1.20.0
- weather_status: 1.9.0 (installed 1.1.0)
- whiteboard: 0.0.3 (installed 0.0.3)
- workflow_script: 1.14.1 (installed 1.14.1)
Nextcloud Signing status
No response
Nextcloud Logs
No response
Additional info
No response
I am also having this issue since updating to the latest version of the desktop client (3.13.2). It seems to work normally when rolled back to 3.12.7.
Right, it's an issue with 3.13.x It's quite reproducible:
- define a symbol (.ico) for a folder, so you see the folder's picture
- drag and drop a file into
- wait for sync
- afterwards the symbol pic is gone
I'm also having this issue with the latest desktop client (3.13.2) and it's quite annoying because folder icon help me to find desired directories way faster.
- Is this with VFS enabled?
- Are the custom folder icons located within the synced folder structure or elsewhere?
@joshtrichards I do not have VFS enabled. I thought at first that having the icon in the sync structure was the problem (it had always been there in the past) but I moved it outside of the folder structure and it still had the issue.
- Is this with VFS enabled?
- Are the custom folder icons located within the synced folder structure or elsewhere?
No, VFS is not enabled, and the icons are not inside the synced folder structure as I use the icons from Windows .dll files, like %SystemRoot%\System32\SHELL32.dll.
The information about the folder icon is stored in the desktop.ini file:
[.ShellClassInfo]
IconResource=C:\Windows\System32\SHELL32.dll,15
[ViewState]
Mode=
Vid=
FolderType=Generic
The issue remains open, even with the new client.desktop 3.14.1 and it's still annoying,
And regardless of the source of the .ico file, they are being deleted once a sync performed.
If it helps, here's the content of the Desktop.ini in a sub folder:
[.ShellClassInfo] IconResource=C:\Users\rsedl\Nextcloud\Bilder\Symbole\pics.ico,0
Witch is correct and defined manually by the user on Win10,
As mentioned above, it worked well until version 3.11 and afterwards the icons get lost.
Regards
In 3.15.3 this manifests itself in a new way for me as the folders even lose their default icon from windows "Documents", "Pictures" etc. If I restore then restart explorer.exe nothing changes all is OK. If i restore then restart nextcloud all icons gone from the synced folders.
Correct look
After restart Nextcloud
The only folder that is not a Windows native folder is "Programs" which is showing the same behaviour. As you can see the status icons of synced or not is also not showing correctly.
Tried running nextcloud setup and do a repair but that didnt work.
- Windows 11 24H2 Build 26100.2894
- Nextcloud 3.15.3
Yes, and it is still anoying this issue is not been addressed.
You can fall back to 3.12.7 and everything is fine.
I think it should work with 3.12.8 too.
But I'd rather prefer that someone would actually tackle this issue, and solve it. Unfortunately, I don't have the coding skills to do it.
Is there an ETA on a fix for this? We are at version 3.16.0 now and using the older version 3.12.7 is not going to last long as a viable option.
Yes this is not resolved. Just tested it by restoring the icons and naming etc using Nextcloud Desktop Client verison 3.16.6. Results are the same after a reboot of my system the icons are gone again.
Full reinstall of Windows including clean install of Nextlcoud Desktop Client. Same issue.
This has been an issue forever I really wish they'd try and fix this, I have folders on my desktop to organize things and the icons is a big help in knowing whats for what at a glance
with classical sync, there are some limitations from the platform and a game to be the ones with most spaces in the icon IDs see https://github.com/nextcloud/desktop/blob/master/shell_integration/windows/WinShellExt.wxs.in#L34-L38 if we would reproduce the issue, it would have been long fixed we will need more active help
- are you using classical sync or virtual files ?
- do you run other cloud sync software ?
- are you able to share some logs ?
Clsassic sync on windows to nextcloud server
Come on guys, this issue is well reproduced by:
- give an synced folder an icon on windows
- look at the folder, does it persent the icon?
- on windows: move a simple file into this folder
- wait for sync with nextcloud
- is the icon of the folder still there or not ?
- it isnt
*) it worked until desktop version 3.12
just tried this in a VM with the latest commit on master and observed the following:
- When customising the folder icon, Windows sets the
R(read-only) file system attribute (but doesn't touch the ACL) - Explorer will only read the desktop.ini if either the
RorS(system) attribute is set (The Old New Thing: Why is the readonly property for folders so strange?) - During a sync run the client changes the file system permission to match the state from the server -- since the folder should be read/write, the
Rattribute is removed and ACLs will be adapted if needed - With the
Rattribute absent the icon is now "gone", even though the contents of thedesktop.inistayed the same - Re-adding that attribute manually after that lets Explorer display the folder icon again
from a CMD shell, this was the state before a sync run:
C:\Users\jyrki\Nextcloud>attrib "test folder with icon"
R C:\Users\jyrki\Nextcloud\test folder with icon
C:\Users\jyrki\Nextcloud>icacls "test folder with icon"
test folder with icon NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(F)
DESKTOP-H08FQ7I\jyrki:(I)(OI)(CI)(F)
Successfully processed 1 files; Failed processing 0 files
C:\Users\jyrki\Nextcloud>type "test folder with icon/desktop.ini"
[.ShellClassInfo]
IconResource=C:\WINDOWS\System32\SHELL32.dll,13
[ViewState]
Mode=
Vid=
FolderType=Generic
after changing the directory contents, only the state of the R attribute changed, the desktop.ini is still the same one:
C:\Users\jyrki\Nextcloud>attrib "test folder with icon"
C:\Users\jyrki\Nextcloud\test folder with icon
C:\Users\jyrki\Nextcloud>icacls "test folder with icon"
test folder with icon NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(F)
DESKTOP-H08FQ7I\jyrki:(I)(OI)(CI)(F)
Successfully processed 1 files; Failed processing 0 files
C:\Users\jyrki\Nextcloud>type "test folder with icon/desktop.ini"
[.ShellClassInfo]
IconResource=C:\WINDOWS\System32\SHELL32.dll,13
[ViewState]
Mode=
Vid=
FolderType=Generic
finally, re-adding the R attribute to the folder makes Explorer display the icon again:
C:\Users\jyrki\Nextcloud>attrib +r "test folder with icon"
This issue was first posted 16 months ago! Many contributions on sharing info and details on the issue by multiple users. What information do the devs need in order to fix this issue? Can we provide anything else to get this issue moving?