nextcloud
[Bug]: Thumbnails (pdf,mp4) in windows explorer can't be generated
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- [X] This is a bug, not a question or a configuration issue.
- [X] This issue is not already reported on Github (I've searched it).
- [X] Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
- [X] I agree to follow Nextcloud's Code of Conduct
Bug description
Hi,
I found out that in any folders managed by Nextcloud, thumbnails generation for specific files like mp4 and pdf doesn't work. At the beginning I thought it was Adobe Acrobat or Sumatra PDF's fault, but after some test I realized that the problem happens only in directories managed by Nextcloud. I have the same problem with MP4, where I use Icaros : thumbnails are generated in any directory but the ones managed by Nextcloud. I don't have the problem with jpg thumbnails NB : when I installed Nextcloud for the first time all the directories were virtual files, I changed the config and now all the files are stored locally, problem is still there
Steps to reproduce
- Open windows Explorer on a directory managed by Nextcloud
- Open windows Explorer on a directory not managed by Nextcloud
- Copy a pdf file in both directories
- Wait for nextcloud to synchronize (optionnal, not sure if it really matter)
Expected behavior
Compare the result : the thumbnail is generated in the directory NOT managed by Nextcloud, while the thumbnail is not generated in the directory managed by Nextcloud
Which files are affected by this bug
at least PDF files and MP4
Operating system
Windows
Which version of the operating system you are running.
Windows 11
Package
Appimage
Nextcloud Server version
Nextcloud Hub 6 (27.1.3)
Nextcloud Desktop Client version
3.13.0
Is this bug present after an update or on a fresh install?
Updated from a minor version (ex. 3.4.2 to 3.4.4)
Are you using the Nextcloud Server Encryption module?
Encryption is Enabled
Are you using an external user-backend?
- [ ] Default internal user-backend
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
Nextcloud Server logs
No response
Additional info
No response
