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Help Job cancelled: List index (0) out of bound

Open Ronjea opened this issue 1 year ago • 5 comments

Hi There I already posted this here but I did not answer in time apologize for that @neodynamic .

JSPRINTMANAGER version: 7 Windows version: 10

This happens everytime we have highload on printing

LOGS

Number: 133746  Date: 24/08/2024 14:48:07 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID f285afed
Additional info: { "file" : "rawD181211A914949568EECB6E1B944F5C8", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133743  Date: 24/08/2024 12:40:52 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 9f3dafaa
Additional info: { "file" : "rawC81B02F7BFAE4C23910E0023A06FE6CE", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133742  Date: 24/08/2024 12:39:46 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 2743fee1
Additional info: { "file" : "raw59AFF24DA7CD4F8895372C7C5FFBD1A4", "id" : -1, 
"description" : "Job cancelled: List index (8) out of bounds" };
Number: 133741  Date: 24/08/2024 12:20:32 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID f9501f33
Additional info: { "file" : "raw26934E1BFDD742CCAC3B84C178D1241C", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133740  Date: 24/08/2024 11:59:51 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 346d1ede
Additional info: { "file" : "rawF1338B51637A40B39866332BD7B46187", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133734  Date: 24/08/2024 9:30:48 ID: 1003  Type: Error Category: 3 User: 
N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 13133838
Additional info: { "file" : "rawF0CE5175E2CE47A6911DCC4C59B189A6", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133731  Date: 24/08/2024 9:08:35 ID: 1003  Type: Error Category: 3 User: 
N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 8baa35bc
Additional info: { "file" : "rawF48A5B067B5448CAB50466548F849039", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133730  Date: 24/08/2024 9:03:08 ID: 1003  Type: Error Category: 3 User: 
N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID c69fdaeb
Additional info: { "file" : "rawF52D5224F3B6456387B54FA6A0217C9D", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133711  Date: 24/08/2024 8:46:55 ID: 1003  Type: Error Category: 3 User: 
N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Twain is not installed.;
Number: 133688  Date: 24/08/2024 8:44:39 ID: 1003  Type: Error Category: 3 User: 
N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 89342f09
Additional info: { "file" : "raw2B1F16E5EC15485EBA9A831CAF5B31CE", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133681  Date: 24/08/2024 7:50:34 ID: 1003  Type: Error Category: 3 User: 
N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Twain is not installed.;
Number: 133668  Date: 24/08/2024 1:04:17 ID: 1003  Type: Error Category: 3 User: 
N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 577a2c32
Additional info: { "file" : "raw6B719A7B58084A178972320207593829", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133661  Date: 23/08/2024 23:29:34 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID f7b864cc
Additional info: { "file" : "raw3EBF43EA6D324CEE92932DE71A683F96", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133646  Date: 23/08/2024 23:22:53 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Twain is not installed.;
Number: 133624  Date: 23/08/2024 23:12:53 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID b3c47cc7
Additional info: { "file" : "raw19DBD19D4B21422185BC461F1D98236A", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133623  Date: 23/08/2024 23:12:53 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 8253bd79
Additional info: { "file" : "raw4137ACB6E86249CCBE185DC3157FA8A1", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133622  Date: 23/08/2024 23:11:14 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID e09a0045
Additional info: { "file" : "raw7EBBED4451694E9DA81180F594EF3759", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133606  Date: 23/08/2024 22:09:18 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Twain is not installed.;
Number: 133585  Date: 23/08/2024 22:01:10 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 19090685
Additional info: { "file" : "raw46358BDA6C7442F0BC7C9179D8551B68", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133567  Date: 23/08/2024 21:33:16 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Twain is not installed.;
Number: 133547  Date: 23/08/2024 21:28:45 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 6b289655
Additional info: { "file" : "raw71AC2660DC204B03A396CF8ED5069462", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133544  Date: 23/08/2024 21:11:54 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 5940bc43
Additional info: { "file" : "raw3FB6D41922C94CCE85AE91DCEA9336CC", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133543  Date: 23/08/2024 21:04:21 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 462a8d65
Additional info: { "file" : "raw2FD80CC7498B4D1DA45F834D3A62CF15", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133542  Date: 23/08/2024 20:26:41 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID 4c285448
Additional info: { "file" : "rawEEC4D80B5A424E07BA53E5595FF4C2DD", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133541  Date: 23/08/2024 19:31:36 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID d31c0b13
Additional info: { "file" : "rawAA95FB6328E9407F924FF2B988DBE690", "id" : -1, 
"description" : "Job cancelled: List index (3) out of bounds" };
Number: 133540  Date: 23/08/2024 18:47:39 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Job ID f7bbf6ee
Additional info: { "file" : "rawA3D6BB7736A7435391347DE7B7E1BC69", "id" : -1, 
"description" : "Job cancelled: List index (0) out of bounds" };
Number: 133507  Date: 23/08/2024 16:15:59 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Twain is not installed.;
Number: 133477  Date: 23/08/2024 16:02:41 ID: 952  Type: Information Category: 
952 User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: License Validation 
-- I modified this part --
Number: 133476  Date: 23/08/2024 16:02:39 ID: 1  Type: Information Category: 1 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: License Validation, using
OS DNS Resolver https://pos.qamarero.com/api/licence-print-manager?version=7;
Number: 133475  Date: 23/08/2024 15:58:44 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Twain is not installed.;
Number: 133474  Date: 23/08/2024 15:53:39 ID: 1003  Type: Error Category: 3 
User: N/A Domain: N/A Computer: DESKTOP-F4RIGUF Data: Twain is not installed.;

Ronjea avatar Aug 26 '24 06:08 Ronjea

Please be sure you install on that client machine the latest V7 build from our website https://www.neodynamic.com/downloads/jspm If issue persists then let us know

neodynamic avatar Aug 26 '24 11:08 neodynamic

We will check with the issue and we will let you know if the update works

Ronjea avatar Aug 26 '24 12:08 Ronjea

We have the latest version that is available right now for windows 10 when the error happened. 7.0.24.801 image

Screenshot 2024-08-26 at 16 57 00

Ronjea avatar Aug 26 '24 14:08 Ronjea

Please open a ticket at https://www.neodynamic.com/support as the team will require from you further details

neodynamic avatar Aug 26 '24 16:08 neodynamic

I already opened a ticket do we leave this open and I post the results here ?

Ronjea avatar Aug 27 '24 10:08 Ronjea

Installing the latest V7 build from our website https://www.neodynamic.com/downloads/jspm should solve the issue.

neodynamic avatar Nov 04 '24 14:11 neodynamic