monkeytypegame
Login & Password Reset Flow Broken For User
Did you clear cache before opening an issue?
- [x] I have cleared my cache
Is there an existing issue for this?
- [X] I have searched the existing issues
Does the issue happen when logged in?
N/A
Does the issue happen when logged out?
Yes
Does the issue happen in incognito mode when logged in?
N/A
Does the issue happen in incognito mode when logged out?
Yes
Account name
ffgj585
Account config
No response
Current Behavior
- Can’t sign in to an account, see the following error:
- Password is provided by password manager and was previously used to sign in successfully.
Email/password is incorrect or your account does not have password authentication enabled.
- Following the password reset flow results in the following error:
Failed to send password reset email: Server is down for maintenance.
- The issue started a few days after signing up, when a sign out was forced after some
server is down for maintenanceerrors while signed in and using the app normally.
Expected Behavior
- Can log in to account using known-good password.
- Can reset password if desired.
Steps To Reproduce
- I don’t have a good general reproduction except the above with my account
ffgj585.
Environment
- OS:
macOS - Browser:
Safari - Browser Version:
17.4 (18618.1.15.111.5, 18618)
Anything else?
No response
Many thanks. I’m still not able to log in (Email/password is incorrect or your account does not have password authentication enabled).
On the off chance I actually am not using the correct password I tried to reset. This was shown as succeeded (green notification) but I never got the email, and now I’m throttled from trying again with too many attempts.
I’m using a less-common TLD on my email address. Could that be related?
Quite possible you made a typo in your email when signing up. Email me at [email protected] with the details and we will sort this out.