Inactivity topic is not getting triggered for Copilot Studio Agent

[PratyushaTh]

Is it an issue related to Adaptive Cards?

No

Is this an accessibility issue?

No

What version of Web Chat are you using?

^4.16.0

Which distribution are you using Web Chat from?

Bundle (webchat.js)

Which hosting environment does this issue primarily affect?

SharePoint

Which browsers and platforms do the issue happened?

Browser: Edge (latest)

Which area does this issue affect?

Chat history

Which theme pack does this issue affect?

Fluent UI

What is the public URL for the website?

No response

Please describe the bug

The inactivity topic configured in copilot studio is not getting triggered in web channel integrated in SPO, but is getting triggered in other channels like Teams.

Do you see any errors in console log?

How to reproduce the issue?

1. Navigate to agent on web channel (SPO site)
2. Have a conversation
3. Wait for 30 mins of inactivity for agent to trigger inactivity topic - failed

What do you expect?

Inactivity topic configured in Copilot Studio should be triggered and an inactivity message should be displayed to the end user.

What actually happened?

Inactivity topic configured in Copilot Studio is not triggered and an inactivity message should be displayed to the end user.

Do you have any screenshots or recordings to repro the issue?

No response

Adaptive Card JSON

Additional context

No response