[COGNITION]: The chat messages should not have screen reader only information between the end of chat message and text input

[ianpsant]

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Screenshots

Version

<meta name="botframework-directlinespeech:version" content="4.12.0"> <meta name="botframework-webchat:bundle:variant" content="full-es5"> <meta name="botframework-webchat:bundle:version" content="4.12.0"> <meta name="botframework-webchat:core:version" content="4.12.0"> <meta name="botframework-webchat:ui:version" content="4.12.0">

Describe the bug

As a screen reader user, I want to be able to hear the end of the transcript message, then the input to ask another question immediately after. There's a lot of information before the text input that was confusing and didn't feel actionable.

Steps to reproduce

There's several pieces of information being read out after I listen to the "End of chat" message before I can ask a new question when I'm using a screen reader. Specifically the following 4 pieces of information are read aloud:

Connectivity Status: Connected Suggested Actions Container: Is empty, application status Suggested Actions Container: Is empty End of, Suggested Actions Container: Is empty, application status Ideally these would be removed or hidden from screen readers unless they are important for the user experience.

Expected behavior

• Details of the ticket are considered by the development team and text is hidden from assistive technology OR
• Messages are updated to be meaningful or give users more context about what they are supposed to do

Additional context

Corresponds to this VA GitHub issue: https://github.com/department-of-veterans-affairs/va.gov-team/issues/25183

[Bug]