Azure storage connect error

[helensui]

Preflight Checklist

• [X] I have installed the latest version of Storage Explorer.
• [X] I have checked existing resources, including the troubleshooting guide and the release notes.
• [X] I have searched for similar issues.

Storage Explorer Version

1.24.3

Regression From

No response

Architecture

x64

Storage Explorer Build Number

No response

Platform

Windows

OS Version

No response

Bug Description

Unable to retrieve child resources.

Details: { "name": "FetchError", "message": "request to https://eqctoinasqlsa.blob.core.windows.net/?comp=list&include=metadata failed, reason: connect ETIMEDOUT 10.2.1.4:443", "stack": "FetchError: request to https://eqctoinasqlsa.blob.core.windows.net/?comp=list&include=metadata failed, reason: connect ETIMEDOUT 10.2.1.4:443\n at ClientRequest. (C:\Program Files (x86)\Microsoft Azure Storage Explorer\resources\app\node_modules\node-fetch\lib\index.js:1491:11)\n at ClientRequest.emit (node:events:390:28)\n at TLSSocket.socketErrorListener (node:_http_client:447:9)\n at TLSSocket.emit (node:events:390:28)\n at emitErrorNT (node:internal/streams/destroy:157:8)\n at emitErrorCloseNT (node:internal/streams/destroy:122:3)\n at processTicksAndRejections (node:internal/process/task_queues:83:21)", "type": "system", "errno": "ETIMEDOUT", "code": "ETIMEDOUT" }

Steps to Reproduce

expand the Blob Containers

Actual Experience

when expand the Blob Containers, got error above

Expected Experience

No response

Additional Context

No response

[JasonYeMSFT]

This is a network error indicating that some network requests timeout without getting any response. Are you behind a proxy? Could you go to the settings panel and try enabling "use system proxy" under "Settings" -> "Application" -> "Proxy"?

[JasonYeMSFT]

Closing due to lack of response. If you still have issue, please open a new issue with the additional information.