Playing a video freezes

[Captain-Adam]

General Information

• MEGA Version: 6.1.2

• iOS Version(s): 12.5.5

• Devices/Simulators: Ipad mini 2

• Reproducible? (Yes/No): Yes

What happened?

When I play videos larger than 250MB, the video playback freezes. The background download does not work anymore (0Kb/s). I have to put myself in airplane mode and go back to the Wifi connection for the video to continue playing. This happens several times while the video is playing

What did you expect to happen?

A smooth and continuous playback of the video.

[angelds-mega]

Hello, Can you please update to your MEGA app version to 7.3 and see if the issue persist?

If yes:

• Does the issue happen to specific files or all files?
• Does the same happen on another device?

[der-pixel]

I can verify that this issue is still happening, although it's random, it can't be reproduced consistently.

MEGA Version: 7.19.1 Device: iPhone 13 iOS Version: 16.0.2