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[BUG] App shows "syncing" even if sync process has "finished" correctly.

Open GAC-Machine opened this issue 5 months ago • 4 comments

Environment:

  • MEGA app Version(s): 15.21(253110247)(09b5b0a0cf)
  • OS Version(s): Android 15
  • Devices/Simulators: Lenovo Tab M11

Describe the bug

App shows "syncing" status even if sync process has "finished" correctly.

Reproduction Steps

Add the different steps to reproduce the behavior.

  1. Set a sync in mega App (select local and remote folder to sync and sync method);
  2. Add some files;
  3. Let it sync;
  4. On another device, do again step 1 (either a phone or a computer is fine);
  5. Verify issue (even if both devices have same files (device1 > mega_server > devices2 :=to have same files in both devices, mega server must be on the same version, up-to-date, so sync must finish with no error), status in first device is "syncing" not something like "sync ended successfully").

Expected behavior

Show finished status either a in-app message or a notification.

Screenshots / Logs

See below screenshot to better understand what I'm referring to.

mega_tablet_sync_message.png

Additional context

N/A

GAC-Machine avatar Nov 18 '25 22:11 GAC-Machine

Hi, Thanks for reporting. Can you please share your logs at [email protected] from your MEGA account email address so we can check the issue and get back to you.

atiqaraj avatar Nov 20 '25 03:11 atiqaraj

@GAC-Machine, could you share your logs with us for deeper investigation? Steps: Settings > Report issues > enable "Send log file" > Add brief description > Send. Please let us know once your have done this. Thank you very much.

robinshi-mega avatar Nov 23 '25 23:11 robinshi-mega

@atiqaraj Thanks for your suggestion. I'll doing as soon as I can.

Don't want to be nitpicky, but I don't know if bug is the right word to use. You will see by analyzing logs.

GAC-Machine avatar Dec 01 '25 22:12 GAC-Machine

@robinshi-mega Thank you for saying how to it (share logs). I'll do it as soon as I can.

GAC-Machine avatar Dec 01 '25 22:12 GAC-Machine