Does your Pro Edition version support for ticket creation?

[webdev498]

I am using the RedmineUp plugins in my instance. Especially, I am going to create the ticket using your python-redmine library. But it seems your library supports the RedmineUp under the Pro Edition version.

However, I am going to use your Pro version to create the ticket : https://www.redmineup.com/pages/help/helpdesk/rest-api-create-ticket

Can you please confirm that your Pro edition supports the above? (Actually, I cannot see any reference in your documentation about it. - https://python-redmine.com/resources/index.html#redmineup-crm)

Thanks!

[maxtepkeev]

Hi @webdev498

You're right, we don't support helpdesk plugin at the moment. But it's in the development, right now we're waiting for the plugin developers to fix some inconsistencies in the plugin itself and when they're done, we'll be able to add support for it to Python-Redmine. I can't give you an ETA since we depend on the plugin developers, but you can keep track on Issue #116 and when it will be closed, that will mean that the support is added.

[webdev498]

Hi @maxtepkeev

Thanks for your kindly response. Please keep me update with its status. Look forward to hearing a good news soon.

Thanks!

[sweh]

So, am I right that we actually have the ability to create an issue (via the base redmine api) and to manage contacts (via pro edition and CRM Plugin), but there is no way to assign a contact to a ticket?

[maxtepkeev]

@sweh hi, yes, that's correct.

[maxtepkeev]

Finally, Python-Redmine v2.4.0 (PRO edition) supports Helpdesk plugin.