Claiming incidents via text

Open jgoldrich opened this issue 5 years ago • 5 comments

Is there a way to claim an incident via respond to the text message? I've tried replying with 2, claim, claim_all, and batch_claim and none of those worked.

Thanks! Jake

Jul 08 '20 21:07 jgoldrich

Yes you can claim via SMS, you have to respond with "$INCIDENT_ID claim" to claim the incident

Jul 14 '20 22:07 diegocepedaw

@diegocepedaw the text I get just has the message id which is different than the claim id. nevertheless, $INCIDENT_ID claim and $MESSAGE_ID claim both didn't seem to work for me

Jul 14 '20 22:07 jgoldrich

Bump for the above -- this would be super helpful for our workflow

Aug 03 '20 14:08 lukepeeler

You can also reply with claim all to claim all active incidents which you received messages for

Sep 16 '20 23:09 jrgp

You can also reply with claim all to claim all active incidents which you received messages for

this didn't work for me. any other ideas?

Sep 17 '20 00:09 jgoldrich