plugin [Bug]: Eufy S350 No Livestream Edited

What happened?

Hi, I'm unable to view the Eufy S350 camera using both v2.3.30 and v3.0.0 in the home app. It does occasionally show a snapshot but can't view the live stream at all. The homebridge log says:

[04/16/2024, 20:17:55] [EufySecurity] ERROR Unable to start the livestream: No livestream emited... Something wrong between HB and your cam!

Device Type

Indoor Camera (Supported)

Plugin Version

v2.3.x (Best Effort)

HomeBridge Version

v1.7.x (Supported)

NodeJS Version

v20 (Supported)

Operating System

Ubuntu 22.04+ (Supported)

Relevant log output

[04/16/2024, 20:17:55]  [EufySecurity]  ERROR   Unable to start the livestream: No livestream emited... Something wrong between HB and your cam!

config

Apr 17 '24 00:04 mlavio829

Did you check this Common Issues pages ?

Apr 17 '24 00:04 github-actions[bot]

having the same issue. the camera is visible on the home app, but no screenshot nor livestream are showing. I am getting an error saying snapshot not available then after couple of seconds "no repose this camera is not responding"

Apr 17 '24 14:04 cmelkane

I downgraded node js version to 19.9.0 to avoid the Node Security Compatibility Bypass without luck

Apr 17 '24 14:04 cmelkane

looks like nodejs issue ... can you try to downgrade into this exact version : hb-service update-node 20.11.0

Apr 18 '24 12:04 lenoxys

I'm still getting the same issue. i am using the plugin's v2.3.30

Apr 18 '24 13:04 cmelkane

Didn't make a difference. I should note that I have another Eufy camera (outdoor 2k camera) which works fine with same settings.

Apr 18 '24 13:04 mlavio829

Same thing happening on my S350.

using plugin v3.0.2, node 20.11.0. Turning on debug mode, an additional log shows the ff:

Camera Receive Apple HK Stop request{"sessionID":"8b324048-5dde-4229-b369-b9361f562837","type":"stop"}

Apr 23 '24 07:04 neegool

Having this same issue. EufyCam S330. Node 20.11.0, Plugin v3.3.0

[EufySecurity] ERROR Unable to start the livestream: No livestream emited... Something wrong between HB and your cam!

@lenoxys , Live Streaming seems to work ok in Performance Mode if that's helpful.

May 05 '24 03:05 m22baker

Same here.

NodeJs : 20.11.0, plugin v3.4.2, tried 2.3.30 hksv and still getting error message.

Also tried the "Perfomance mode" and still no livestream.

May 15 '24 18:05 ryadkarar

Is your cam / hombridge / iPhone/ipad on the same network ?

May 15 '24 19:05 lenoxys

I currently somehow have a working combination for doorbell dual.

Plugin-version: v2.3.30 Node-Version 20.11.0

Refraining from any updates for now.

May 16 '24 07:05 bezibaerchen

Is your cam / hombridge / iPhone/ipad on the same network ?

Yes ! S350 (direct to wifi same network), homebridge on Raspberry and iPhone/Mac OS on the same network.

May 16 '24 09:05 ryadkarar

Same issue! Hoping this can be fixed in the next update.

May 24 '24 13:05 sillyoose

Same issue!

Jun 23 '24 15:06 AntiHeld889

Is your cam / hombridge / iPhone/ipad on the same network ?

Yes ! S350 (direct to wifi same network), homebridge on Raspberry and iPhone/Mac OS on the same network.

Experiencing same issue with same device/setup. Running the latest version.

Jun 25 '24 13:06 AndrewKite

Hello, in the meantime, I tested several versions of NodeJS and I returned to 20.11.0: no change. I tested all possible combinations in the video settings on quality, snapshots, etc. and of course I updated the plugin to 4.0.2. The problem remains the same.

@lenoxys Do you have a lead on this bug which seems to affect a lot of people?

Thank you for everything. We remain available to do the necessary tests.

Aug 07 '24 10:08 ryadkarar

hello, can you provide access to that camera to this account? [email protected] and which country is your setup is ?

Aug 07 '24 10:08 lenoxys

Hi @lenoxys

I just switch to Homebase 3 and it start working.

We can therefore conclude that the camera only works if it is connected to homebase 3. Those who are in homebase 2 cannot connect the camera and it cannot work alone with Homebridge.

Aug 09 '24 08:08 ryadkarar

Hello,

same issue with 2 Eufy S100, i don't have any Homebase. I habe the newest Node, should i downgrade to 20.11.0? I have Italy as country.

could somebody help?

Best regards

Philipp

Aug 15 '24 09:08 philippk75

Hello,

I have the same issue. I have no Homebase installed. Please advice

Error: Unable to start the livestream: No livestream emited... Something wrong between HB and your cam!

plugging version v4.2.2 Eufy S350 with systemversio 1.5.1.0

Aug 29 '24 14:08 fjthomassen

hello, I have the same issue with a Solocam S340. The live stream tries to connect but stops after a few seconds.

Sep 01 '24 14:09 0JoseDurand0

Hi @lenoxys

I just switch to Homebase 3 and it start working.

We can therefore conclude that the camera only works if it is connected to homebase 3. Those who are in homebase 2 cannot connect the camera and it cannot work alone with Homebridge.

How did you get it working when connected to the Homebase 3?

Nov 01 '24 02:11 mlavio829

I've got a T8210C, and have had intermittent success with live-streaming. It worked for a while, then suddenly stopped, and today it irritated me enough to tilt at it.

After watching debug logs, reading a bit of code, and exploring the device parameters, I've been able to live-stream by

disabling WDR (wide dynamic range) and
enabling "smart display first"

I don't remember changing the WDR setting, so either my memory is bad (#fact) or it was toggled as a result of a device firmware update.

Dropping this here in case it helps someone.

Nov 18 '24 13:11 dfberger

Recently updated the node to 22.12 plugin version to v4.3.0 and have the same issue now

Dec 31 '24 15:12 braincrush

looks like nodejs issue ... can you try to downgrade into this exact version : hb-service update-node 20.11.0

fixed all my issues - i have severall eufy cams and a homebase 3 connected

Jan 12 '25 19:01 Hellangel1987

looks like nodejs issue ... can you try to downgrade into this exact version : hb-service update-node 20.11.0

Same here, just entered in the console, rebooted home bridge and both S100 Wall Cams are back in business.

Jan 23 '25 16:01 kenny384

This worked for me too!

looks like nodejs issue ... can you try to downgrade into this exact version : hb-service update-node 20.11.0

This fixed mine too, thanks.

Feb 02 '25 10:02 berters

looks like nodejs issue ... can you try to downgrade into this exact version : hb-service update-node 20.11.0

I dont have a S350 but literally all of my other cameras (of different types) were having issues. Could only display the last snapshot (due to a trigger or activity) but never an updated image and would not livestream at all. But rolling back to 20.11.0 seems to have solved most of it. Any clue when this plugin will be made compatible with the latest Node.js?

Currently running Homebridge v1.8.5, UI v4.69.0 and plugin v4.3.0. Thanks

Feb 05 '25 20:02 KYBOSH-san

looks like nodejs issue ... can you try to downgrade into this exact version : hb-service update-node 20.11.0

fixed all my issues - i have severall eufy cams and a homebase 3 connected

This worked for me as well, however the update of the snapshot on Apple Home homepage is not working properly

@lenoxys will the plugin be updated to work with the latest node?

Feb 13 '25 11:02 Dude-349

@Dude-349 the node.js version being updated is totally dependant on Eufy. They currently use features that mean current node.js versions do not work with streaming. If and when Eufy release an update that means current node.js versions function, I am sure that @lenoxys will update documentation stating this.

Feb 15 '25 12:02 HenryGelderbloem