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Research for Section 2 Guest Flow Usability Testing

Open edela0015 opened this issue 1 year ago • 3 comments

Overview

WE NEED TO DO X FOR Y REASON

Action Items

A STEP BY STEP LIST OF ALL THE TASK ITEMS THAT YOU CAN THINK OF NOW EXAMPLES INCLUDE: Research, reporting, etc.

Resources/Instructions

REPLACE THIS TEXT -If there is a website which has documentation that helps with this issue provide the link(s) here.

Goal: To assess the intuitiveness of the guest flow for users accessing the Home Unite Us platform on both mobile and desktop devices.

Research Questions: How do users perceive the visibility and usability of task statuses on the dashboard? Is the "Start Application" button easily visible and accessible to users on both mobile and desktop formats? How do users navigate through and complete their guest profiles on both mobile and desktop devices? What are the main usability issues encountered by users during the guest flow process, and how can they be addressed?

Methodology: Usability Testing: Conduct unmoderated usability testing sessions with participants using both mobile and desktop devices. Participants will be asked to perform specific tasks related to viewing task statuses, starting an application, and completing their guest profiles. Gather qualitative feedback on the ease of navigation, clarity of instructions, and overall user experience.

edela0015 avatar Jun 19 '24 01:06 edela0015

Adding feedback from initial review with team/Bonnie for things we want to test

  • [ ] Review button might not look like a button
  • [ ] Add expand collapse for Application sections in desktop
  • [ ] Submit button placement on review page
  • [ ] Text that specifies they can move around in the application without completing all the sections

sanya301 avatar Jun 19 '24 01:06 sanya301

@jiehongc can you please post the google doc, figma flow and the questions in the platform?

  • Also please reach out to support if we can somehow get access to the questions from the old account

sanya301 avatar Aug 14 '24 02:08 sanya301

Here is the research plan draft:

https://docs.google.com/document/d/1hHg-hpVeJkjtFUJk7l6X0UHKl8yMV9m0z9ecxVMHoC0/edit

jiehongc avatar Aug 21 '24 03:08 jiehongc

Here is the research plan draft:

https://docs.google.com/document/d/1hHg-hpVeJkjtFUJk7l6X0UHKl8yMV9m0z9ecxVMHoC0/edit

Requested access

londondkim avatar Jan 31 '25 18:01 londondkim