UXR - Update the competitive analysis to reflect new LA 311 data maps

[jberzowska]

Overview

We need to update the competitive analysis (RP012) to reflect the rich ecosystem of new neighborhood data mapping initiatives in LA.

Action Items

• [x] Review the original competitive analysis report (June 2023)
• [x] Create a list of new tools in the city of LA that speak to neighborhood and 311 data (see resources)
• [x] Create a new report that summarizes each tool, including:
  • [x] a link, purpose and audience
  • [x] a walkthrough of the desktop experience
  • [x] a walkthrough of the mobile experience

Resources

• Competitive analysis study folder
• Map 1: Empower LA city map
• Map 2: MyLA311 View Service Requests
• Map 3: LA Open Data - Know your Community
• Map 4: LA Open Data visualization tool

Deliverable

• Updated 2025 competitive analysis report

[jberzowska]

I suspect this should be 10.3 as well. Changing from '? - Research & Testing'

[ryanfchase]

@jberzowska fast tracked this to in-progress, thanks for kicking this off

[jberzowska]

The 4th mapping experience has been added to the Competitive Analysis presentation.

This is ready for review by PMs and Design.

[Joy-Truex]

@jberzowska what feedback would you like from me or is this just for me to read your findings?

[jberzowska]

@Joy-Truex - I think it was more for your information rather than anything else, though if you wanted to add comments and insights here or to the deck, they're very much welcome.

Otherwise, feel free to take your tag off and we can consider this ticket done.

cc. @ryanfchase