Unmoderated Usability Study RPV1.2

[bberhane]

Dependencies

• [x] A research setup structure has been created and approved.
• [x] https://github.com/hackforla/311-data/issues/1728

Overview

We need to create a Research Plan for Unmoderated Usability Testing so that we can get member feedback on the latest version of the 311 Data website to prepare for our public launch.

Action Items

• [x] Update this issue to make sure it's properly categorized and easy to manage
  • [x] Under "Projects," add to the Project Management Board (helps with Project Management overview)
  • [x] Add the milestone: 07 - Research Plan Creation V1.2 (helps with prioritization)
  • [x] Add label of the correct research plan number associated with this research plan (e.g., Research: RPV1.2 - Moderated Test) (helps you find related issues in the same workflow)
  • [x] Edit title of issue with the correct research plan number (same as prior)
• [x] Update this issue with the relevant Resources:
  • [ ] Go to the Google Drive's Research by Type Folder (link in Resources)
    • [x] Go into the relevant Type Folder
    • [x] once inside, right-click on the relevant destination folder and copy the link.
    • [x] Add the Google Drive link in the Resources below with the link you just copied and revise the display text to include the Research Plan name
• [x] Create the Research Plan Document.
  • [x] Make a new document using the 311 Data Research Plan template (link in Resources). Follow the instructions in the How To Write a Research Plan guide (link in Resources) and mark your progress in this issue.
  • [x] Move your document from "My Drive" to the shared drive 311 Data folder of this specific RP.
  • [x] Name your document to be called "311 Data: RP___ : [TITLE OF RESEARCH] Research Plan".
  • [x] Update the document with the relevant information in accordance with the research roadmap document
  • [x] Update the Table of contents (page 2) when you are finished with the document.
• [x] Once research lead has signed off, add it to the PM/Research lead agenda
• [x] Sign-off by PM
• [ ] Does this issue have any dependency checkboxes in the action items here?
  • [ ] If yes, remove dependencies that are listed below (issues that are waiting on this issue to be completed. Sometimes they have already been made and sometimes they yet to be made).
    • [ ] Close this issue
  • [ ] If no, check to see if the follow-up issues have already been made. If new issues have not been made, then apply label ready for research lead and define what needs to be done in a comment below.
    • [ ] Close the issue
    • [ ] Move to Question/Review Column

Resources

• Google Drive RP__ Folder
• TWE: How to Write a Research Plan
• Unmoderated Testing Research Plan
• Old research plan ticket: https://github.com/hackforla/311-data/issues/1693
• https://github.com/hackforla/311-data/issues/1694

[bberhane]

Hi @hworthen,

Please leave a comment with the following items:

• ETA
• progress from the last week (if applicable)
• availability for communications during the week

[bberhane]

Hi @brianmonroetherapy and/or @rrhea22,

Please leave a comment with the following items:

• updated ETA
• progress from the last week (if applicable)
• availability for communications during the week

[rrhea22]

Here is the update:

1. ETA: This testing will be in our pipeline. So far, no response from usertesting.com
2. Plan: we plan to follow up with usertesting.com this week and will communicate with Bonnie once we hear back from them

[cottonchristopher]

Update: @brianmonroetherapy and @rrhea22 Bonnie has received the email/update from usertesting.com 9/19. to be reviewed

[rrhea22]

Thank you for the follow-up Cotton! We really appreciate it!

On Fri, Sep 20, 2024 at 12:11 PM cottonchristopher @.***> wrote:

Update: @brianmonroetherapy https://github.com/brianmonroetherapy and @rrhea22 https://github.com/rrhea22 Bonnie has received the email/update from usertesting.com 9/19. to be reviewed

— Reply to this email directly, view it on GitHub https://github.com/hackforla/311-data/issues/1729#issuecomment-2364368973, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOKWV7XS4K6JVZ6QBRQVJD3ZXRXPRAVCNFSM6AAAAABHZJNOFCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRUGM3DQOJXGM . You are receiving this because you were mentioned.Message ID: @.***>

[ryanfchase]

Nothing to share here for offboarding @rrhea22. Unassigning.

[ryanfchase]

Added to tonight's agenda to confirm if we can close this:

• https://github.com/hackforla/311-data/issues/1907#issuecomment-2686303200

[ryanfchase]

Per 2025-02-26, confirmed this work is done and can be closed

• Deliverable (Google Doc): 311 Data: RP 6 Unmoderated Usability Testing V2