hackforla
User interviews
Dependency
- [ ] Revisit this once we have (re)launched, then we will analyze the notes from this Research Plan
Overview
We need to interview users (NC council members) to understand what they need from 311 data (this is NOT a usability test, it is an informal interview).
Action Items
- [x] Create research plan
- [x] Find users willing to talk with us
- [x] Conduct interviews
- [x] Share findings with team
Resources/Instructions
Research Plan started here https://docs.google.com/document/d/1m3xfKWgFJL2qS2T1m_gmMFjYqJZKyljWLgJCGslutjY/edit?usp=sharing Notes from Research Plan (link to folder with notes): https://drive.google.com/drive/u/0/folders/1FCbVE7pVM4vFmh7EDCXPfZHBy69w7Ohx
The notes generated from these User Interviews can be found here: https://drive.google.com/drive/u/0/folders/1FCbVE7pVM4vFmh7EDCXPfZHBy69w7Ohx
Updated to reflect our synthesis process. Also, I'm not sure how the findings were shared out with the team previously when they were not analyzed. We should do that step again once the analysis is done.
Ticket description updated to include links to
- Interview notes folder
- Affinity mapping -- still in progress
- Study findings report -- still in progress
Progress update/ETA: affinity mapping will be done by this Wednesday's meeting (Aug 20). Report will be ready to share with the team by Aug 27.
Findings from these interviews were presented to the team last night. The report will be open for feedback and suggestions for the rest of this week. The suggested action items slide will be brought to next Wednesday's leads meeting for discussion.
Suggested action items have been reviewed by leads and assigned out for follow up actions:
| Action item | Effort | Value | Priority | |
|---|---|---|---|---|
| 1 | Check that the interface is simple, intuitive and user-friendly | Medium | Should have | post-launch |
| 2 | Provide support on using the data and insights – (Content to provide approach) | Sm-Med | Should have | Short-term |
| 3 | Consider future support for NCs investigating requests across boundaries – (Product to determine scope / milestone) | Large | Nice to have | Long-term |
| 4 | Create data or image exports well suited to Community Impact Statements (Product to determine scope / milestone) | Med-Lg | Nice to have | Medium term |
| 5 | Look at services that might add value to 311 Data | Sm-Med | Nice to have | Medium-term |
| 6 | Optimize/audit ticket modal: Consider featuring the NC once zoomed in, incl. a link to their site | dev - easy, design - partial designs submit needs pm input | Nice to have? | explore post-launch |