"We are having trouble connecting to the server"

[mikenikles]

Bug description

Once or twice per week, I can't start workspaces due to the following error popup:

In the browser console, I see the following:

WebSocket connection to '<URL>' failed: WebSocket is closed before the connection is established.

t {target: e, type: 'error', message: 'TIMEOUT', error: Error: TIMEOUT
    at e._handleTimeout (https://gitpod.io/static/js/10.5f2ca1ce.chunk.js:2:762935)
…}

Steps to reproduce

No reliable steps yet. I did notice though the browser I use doesn't matter. Here's my workflow:

1. Use Brave for a few days until the error starts to show up
2. Switch to Firefox for a few days until the error shows up there too
3. Switch back to Brave
4. Repeat

Workspace affected

No response

Expected behavior

I can start workspaces consistently without the need to change browsers.

Example repository

No response

Anything else?

No response

[mikenikles]

I see this again at the moment. Any URL at the https://gitpod.io root domain shows that alert after a few seconds.

[axonasif]

I see this again at the moment. Any URL at the https://gitpod.io root domain shows that alert after a few seconds.

@mikenikles I think maybe there's something useful in your console logs to debug this issue for our webapp team. Could you try grabbing the logs when it happens next time :pray:?

[mikenikles]

I did that when I opened the issue, you can find it in the Bug description section above.

[axonasif]

I did that when I opened the issue, you can find it in the Bug description section above.

Oh, very sorry 😅 I thought there's more in logs so maybe I failed to notice that.

[melMass]

Exact same error here on Brave (Windows 10)

I think it's brave related apparently as the site loads fine in Edge for instance. I disable the Shields (Brave's Tracker/Ad blocker), and any extension that could be an issue (LocalCDN, FastForward) to no avail

[melMass]

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[Sidduppal]

I'm facing this on Brave. Any updates on how to resolve this? It worked well for a few days and then it couldn't connect anymore.

[foufrix]

Having the same issue, here is the console in case it can helps the team, it's totally random, but I notice it mainly on Brave for the moment. I've disabled Bravhe shield & ad blockers on gitpod:

[andrei0465]

I have the same problem for a few days, I can't even work properly.

[woss]

this is a serious problem guys.

[ChiuHuang]

Chrome Windows 11 same

[ChiuHuang]

Sidekick windows 11 same..

[ChiuHuang]

[ChiuHuang]

0： url：https://gitpod.io/api/gitpod content_type：null http_code：0 header_size：0 request_size：0 filetime：-1 ssl_verify_result：0 redirect_count：0 total_time：0 namelookup_time：0.017967 connect_time：0.048175 pretransfer_time：0 size_upload：0 size_download：0 speed_download：0 speed_upload：0 download_content_length：-1 upload_content_length：-1 starttransfer_time：0 redirect_time：0 redirect_url： primary_ip：34.120.231.152 certinfo：

[ChiuHuang]

{"error":"Error: unhandled request: GET /gitpod\nStack: Error: unhandled request: GET /gitpod\n at unhandledToError (/app/node_modules/@gitpod/server/dist/src/express-util.js:133:17)\n at Layer.handle [as handle_request] (/app/node_modules/express/lib/router/layer.js:95:5)\n at trim_prefix (/app/node_modules/express/lib/router/index.js:323:13)\n at /app/node_modules/express/lib/router/index.js:284:7\n at Function.process_params (/app/node_modules/express/lib/router/index.js:341:12)\n at next (/app/node_modules/express/lib/router/index.js:275:10)\n at /app/node_modules/express/lib/router/index.js:641:15\n at next (/app/node_modules/express/lib/router/index.js:260:14)\n at Function.handle (/app/node_modules/express/lib/router/index.js:174:3)\n at router (/app/node_modules/express/lib/router/index.js:47:12)\n at Layer.handle [as handle_request] (/app/node_modules/express/lib/router/layer.js:95:5)\n at trim_prefix (/app/node_modules/express/lib/router/index.js:323:13)\n at /app/node_modules/express/lib/router/index.js:284:7\n at Function.process_params (/app/node_modules/express/lib/router/index.js:341:12)\n at next (/app/node_modules/express/lib/router/index.js:275:10)\n at /app/node_modules/express/lib/router/index.js:641:15"}

https://gitpod.io/api/gitpod???

[RossCampbellDev]

i have this exact same issue and it seems to be utterly random

[the-nathan-smith]

My colleagues are still getting this issue too. Trying a different network such as running on a mobile hotspot also has no affect.

[laushinka]

@the-nathan-smith What browser are you using?

[the-nathan-smith]

@laushinka my colleague tried Edge and Chrome. They have never used Gitpod before either and don't have an account.

[bam80]

Any progress? I'm stuck on this.

[axonasif]

@bam80 can you try in a different browser if it's still happening?

[bam80]

@axonasif It does work currently, thanks.

[G-vans]

I am experiencing the same issue. What could be problem?