PagerDuty Integration: Unable to add integration on self-hosted sentry

[Elektordi]

Hello,

I'm unable to add a PagerDuty integration to a freshly installed self-hosted Sentry server.

After logging on pagerduty, I get this error: App not found.

The url at this moment is: https://xxxxxxx.pagerduty.com/install/integration?app_id=&redirect_url=http://x.x.x.x:9000/extensions/pagerduty/setup/&version=2 The app_id is empty. I was able to find the Sentry app_id from pagerduty, which seems to be PKAPG94. And then if I update the url, I can select projects from my pagerduty account. But still can't continue because of the error: The supplied redirect URL does not match a redirect URL configured by this app.

I think the automatic integration may not be working on self-hosted servers. Is there any way to manually add the integration (like, copy-pasting integration keys from pagerduty)? Or maybe disable the automatic integration on self-hosted by default if it's not supposed to work...

Thanks,

[Elektordi]

Ok, nailed it. If anyone else needs to fake the integration, here is the url you need to call: http://x.x.x.x:9000/extensions/pagerduty/setup/?config=%7B%22account%22%3A+%7B%22name%22%3A+%22Example+company%22%2C+%22subdomain%22%3A+%22example%22%7D%2C+%22integration_keys%22%3A+%5B%7B%22type%22%3A+%22service%22%2C+%22integration_key%22%3A+%22xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx%22%2C+%22id%22%3A+%22ZZZZZZZ%22%2C+%22name%22%3A+%22Test%22%7D%5D%7D

Where the parameters is the url_encoded of the json below:

{
   "account" : {
      "name" : "Example company",
      "subdomain" : "example"
   },
   "integration_keys" : [
      {
         "type" : "service",
         "integration_key" : "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
         "id" : "ZZZZZZZ",
         "name" : "Test"
      }
   ]
}

[BYK]

Looks like we need to add an integration guide here: https://develop.sentry.dev/integrations/ @manuzope

[mpechner-akasa]

2 years later and still not in the documentation. Did this not work for others? I am having a similar issue. For me sentry does not consider pagerduty installed.

[chipzzz]

Just adding a note here. For self hosted sentry (using helm chart) setting pagerduty.app-id in config.yaml or even setting it as SENTRY_OPTIONS['pagerduty.app-id'] = <id> in pyConfig has no effect.

A pagerduty user that has permissions to create apps has to go through https://develop.sentry.dev/integrations/pagerduty create the app then for each org in sentry go through the UI workflow of setting up pagerduty.

Setting either of the mentioned parameters has no bounds on sentry.

[getsantry[bot]]

Routing to @getsentry/product-owners-settings-integrations for triage ⏲️

[chipzzz]

@BYK , has anyone solved this for self-hosted? The only way I got it to work was as I described here. IT doesn't work deployment wide, you still have to do it per org. Also you have to create your own sentry app, self-hosted cannot use the global sentry app available on Pagerduty

https://github.com/getsentry/sentry/issues/23480#issuecomment-2105185908

[chipzzz]

To add this is a multi-org environment.